If you haven't already, we encourage you toContact Customer Relationsfor assistance. I need my money back, they cannot get away with this. If I cancel, will I get my points back? "I want everyone who is dealing with the problems we've been facing, whether you haven't been able to get to where you need to go or youre one of our heroic Employees caught up in a massive effort to stabilize the airline, to know is that we're doing everything we can to return to a normal operation," he said in a video posted Tuesday night to Southwest's website. Required fields are marked *. left: 277px !important; display: inline-block; To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { Click to reveal } Additionally, you must have booked your flight through Southwest and paid for it with a credit or debit . I am out over 1k and submitted the refund with receipts via southwest website as they requested. Check your DNS Settings. You may submit receipts via Email Us on Southwest.com. text-decoration: underline !important; Our family was midway through our trip On December 22, 2022 when we had a travel issues. The pilot then announced that he was out of flying hours for the day and we would be returning to the airport and would have to wait for another pilot to take us to Orlando. What happens if I do not have a Rapid Rewards account? Good luck with coughing up $100 or more. @mjyorkWe're sincerely sorry for the frustration. Flight Status. (opens popup). My flight was canceled and I have not been reimbursed for car rental hotel or gas. External site which may or may not meet accessibility guidelines. Can I receive a reimbursement? Am I transferring the ticket with the same itinerary to someone else? The plane then stopped. The flight was booked on January 5th before COVID had hit the US. The most common cause is that your DNS settings are incorrect. A family of four in NY City for Christmas was not cheap. right: 25px; Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. Use of the Southwest websites and our Company .air-check-in-edit-contact-information-banner--link { Secretary Buttigieg said last week his department will use the fullest extent of its investigation and enforcement authority to ensure Southwest complies with its refund obligations and hold [the airline] accountable if it fails to adhere to the promises made to reimburse passengers for costs incurred for alternate transportation.. How will I know if my transfer was successful? html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { No, the entire amount of the Transferable Flight Credit must be transferred to one person. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued.This has been great in theory, but travelers were confused about how to . Also know that when combining a Travel Fund with another form of payment, if you cancel the latest reservation, the entire amount paid will inherit the earliest expiration date. To request a flight refund,. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. How do i get a refund from Southwest Airlines? Keep in mind that Travel Funds, unlike LUV Vouchers, aren't transferrable. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. Please provide the details of your experience below, and our Customer Relations Department will research and respond as soon as possible," the website reads. } She joined the company in December 2022. clip: rect(0,0,0,0); I havent even received the credit for the cancelled flights. We may receive compensation when you click on links to those products. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. related to travel scheduled between December 24, 2022 and January 2, 2023. height: 1px; Check in. } } right: 185px !important; Transferable flight credits give you more flexibility. DoNotPay Can Secure Your Southwest Ticket Refund The good news is that Southwest does offer travel funds refunds in certain situations. I used the travel funds to schedule a flight in December. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor WannaGetAwayPlusaward travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, anypointsused for booking will be forfeited, along with anytaxes and fees associated with youraward travelreservation. But let's say you had a travel fund that was expiring on May 1, 2022 that you wanted to use up. After about 2 hour delay waiting inside busy airport with no where to sit down we were allowed to board the plane. Double check your expiration date and date you cancelled the flight. Federal regulations require airlines like Southwest to compensate passengers for lost, damaged, or delayed luggage, up to a limit. How do I transfer a Transferable Flight Credit to another passenger? left: 278px !important; When you sign into your Southwest account, you'll notice a new tab added to your account page: View Travel Funds. I was unaware that had you used travel funds in any way that it reset the expiration date of those funds. No flights for our family until Dec 24th. text-decoration:underline; @chgoflyerhas been all over this issue and may be able to provide better information . width: 1px; html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { text-decoration:underline; Law360 may contact you in your professional capacity with information about our other products, services and events that we believe may be of interest.Youll be able to update your communication preferences via the unsubscribe link provided within our communications.We take your privacy seriously. This is not the page you were looking for. *Where available. Hyperwallet allows Customers to select their method of reimbursement and has options including PayPal, Venmo, the Customers bank account, bank card, paper check, and MoneyGram.. Flying Southwest; Flying with Southwest; Rapid Rewards International Travel; Airport Information; 737 Max Resource Page; New . Opens new window. Here are the best cards for making your trip more comfortable. I had to borrow money for my hotel and my rental car. Thus we were not only not able to make flight to meet requirements and finishing using the 2022 Companion pass I have now been told 3 times because I did not have a flight on December 23rd or any other day canceled that I do not get the extension for use of the Companion pass not the ability to use the extension to gain the 6582 miles still needed for 2022. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. . If you don't receive a refund, please call us at 1-800-I-FLY-SWA. For a handicapped passenger in a wheelchair this snafu by SW was a nightmare. Box 36611, Dallas, TX 75235 1611. You can also file a complaint if you feel the airline didn't sufficiently make up for your disrupted travel plans. Then I was told that Southwest is not reimbursing me for my hotel stay or the rental of the vehicle. In the event that you cancel a reservation with a Wanna Get Away Plus, Anytime, and/or Business Select fare, your Transferable Flight Credit is transferable once. padding: 0; If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable. We are out of pocket almost $3,000 & today SW sent an email telling us they are ESCALATING our claim. Why dont I see my Transferable Flight Credit in My Account? Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." . Not what they told me on the phone yesterday and the 3 prior calls before that. } Compare the cost in points or miles to cash, and see which option is best. 2023 Southwest Airlines Co.All Rights Reserved. } I was affected by the cluster @@@@ of southwest. Will I get a refund if Southwest cancels my flight? Related: Battle of the Airlines: Why I think Southwest Airlines is the best. width: 273px; padding-left: 30px; padding-left: 30px; Southwest Airlines Co. All Rights Reserved. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. External site which may or may not meet accessibility guidelines. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. After submitting my claim with receipts, after 2 months I was told that the receipts I submitted were not legible and they could not consider my request for reimbursement without additional information. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. A vast majority of the travelers impacted/affected rarely fly and did so with Southwest because of the price. Click flight credit lookup to find the flight credit. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Its easy to see whos business they value more. Will the airline go above and beyond as they've promised? Rescheduled for 12/27. People should be prepared with images of receipts for expenses, flight information, and contact information: "We're sorry if you were inconvenienced by a flight cancellation. Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? Book. div.footer div.flex-placement b a:hover { That includes backup flights on other airlines, rental cars you booked to get home, meals, hotels, or any clothes and supplies you purchased because your bag was lost by the airline. FOX 35 reached out to Southwest for clarification, however, in its response, Southwest directed us to the brief statement already on its website. left: 277px !important; text-decoration: none !important; It started with a historic winter storm, but Southwest's problems spiraled into a nearly weeklong operational catastrophe while other carriers were flying smoothly. } An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. Look Up Travel Funds. Southwest Airlines is sitting at 70%, and for those who are dealing with Southwest, they arent up against an annoying or inconvenient but short delay. margin: -1px; They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. Check your DNS Settings. I am unable to find anything on their web site about those flights. Yes, I'm sure they changed the flight times just to screw you. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Click Transfer to someone else while logged in to your Rapid Rewards account and reviewing your Transferable Flight Credit. Offer ends 3/13/2023. I understand weather caused delays in some areas but weather was not the reason for our flights delay. This was our first time to fly. Password (at least 8 characters required). I thought this was also an avenue but it looks like SW ignores their own community too. Special Offers. border: 0; However, many travelers' accounts will currently state that there are no Travel Funds found since this technology was just put in place last week and Travel Funds received prior to Dec. 3, 2019 still need to be tracked manually. As if they never existed. To request a flight refund, travelers can visit Southwest.com, and submit their confirmation number, first name, and last name. Just when I submitted the Chaim it said thank you. Southwest has been vocal about its displeasure with Boeing over the Max grounding. Both you and the recipient will receive a confirmation email. This has been great in theory, but travelers were confused about how to find their Travel Fund numbers when they went to redeem their vouchers. . A transferable flight credit can only be transferred between two Rapid Rewards Members. Our points-obsessed staff uses a plethora of credit cards on a daily basis. } } 8Refundable, as long as you cancel your reservation at least ten (10) minutes prior to the scheduled departure of your flight. Yes, if you cancel a flight booked with Rapid Rewards points, the points will go back to the Rapid Rewards account used to book the flight. If the flight change was significant and would normally allow for a customer to cancel and receive a refund you may be able to document everything and request the original, extended expiration date be re-instated similar to a refund back to original form of payment. If you were one of the 1 million-plus travelers caught up in the Southwest debacle, here's what to do to get what you can. Check here before booking an award fare. Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. Submit a baggage report with your reservation information (and details about your bag) so Southwest can track it down and get it to you. width: 273px; Can the Transferable Flight Credit be split among multiple people? Earn up to 10,000 points per night on hotel stays. /* Air Booking Select - Fare benefit sub-label workaround */ If your Southwest flight was canceled or significantly delayed between Dec. 24, 2022 and Jan. 2, 2023, head to Southwest's dedicated Travel Disruption page and fill out the reservation information from your canceled flight. } Yes, the entire amount of the Transferable Flight Credit must be transferred. Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. Opens new window. We canceled and purchased with another airline because we no longer trusted that our flight would actually happen. Have been waiting ten days since submission of receipts and . } We will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines). I was told they will reimburse my flight that was canceled twice. Contact Customer Relations to do this conversion. So every time you fly, your friend can too. Refunds - Any change to this itinerary may result in a fare increase. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Get our daily email for the latest in travel, flight deals, and how /* Air Booking Select - Fare benefit first th width */ Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. width: 273px; Find the right card for you. /* Air CheckIn Banner Button Fix */ Learn more aboutflight changes and cancellations. } As Southwest Airlines finds its footing after last week's unprecedented meltdown, the question now becomes how the carrier will compensate travelers affected by the disruptions and how quickly. Once on the plane we had to continue to wait for the crew member. A: No, Southwest Airlines UATP funds can only be used to purchase future Southwest Airlines At that point, simply click on the Transfer to someone else link. Then click the link to Add to My Account on your flight credit. Not anymore! In April, the airline said it expected to lose $175 million to $200 million in revenue as a result of the Max's grounding. Travel Funds expire 12 months from the date the original flight was booked not from when the flight was canceled and the Travel Funds issued. display: block; Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} We'll run a soft credit check to find special offers, but it wont affect your credit score. Or you can just complain here if that makes you feel better. additional clarification. We had to wait for approval for runway. By P.J. She is also the founder of Deals We Like where she helps her readers travel on a deal. [data-class="swa-g-screen-reader-only"] { margin: -1px; We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) Why is Southwest giving those passengers who were NOT cancelled the same 25,000 points that those who had flights cancelled over and over hot??? left: 277px !important; Transferable flight credits are just one of the many benefits that you can enjoy when you book with Southwest. Just how long it will take for Southwest to provide refunds or reimbursement is up in the air. Southwest Extends 2022 Companion Pass & Status. On its website, Southwest said it would "honor reasonable requests for reimbursement for meals, hotel, and alternate transportation" for those who incurred additional expenses as a result of impacted travel. (opens popup). View travel funds Help Center Do flight credits expire? bottom: 200px; "We will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation.". This expiration date is also a "must-fly-by date" not a "book-by date." background-color: #3b5998 !important; There is information in the previous heading. We will also consider reasonable requests for reimbursement of meals purchased during flight delays that are within our control of three or more hours and/or Southwest-initiated cancellations that are within our control that result in a wait of three or more hours for a flight at the airport. According to Deals We Like, Southwest will now keep track of your Southwest Travel Funds for you. Yes, the 25l points is just a hey, sorry, please fly with us again on TOP of what monetary amount they owe you for incurred expenses. Indicates external site which may or may not meet accessibility guidelines, 2023 So I guess mentioning anything on here is just a waste of time. However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund. My flight was December 24th and was canceled. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. Can I use travel funds to upgrade? } width: 1px; How do I add my Rapid Rewards number to my Transferable Flight Credit? Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. Your email address will not be published. You are presented with your available flight credit balance. } white-space: normal; Law360 takes your privacy seriously. I travel 95% of the year and 99.9% of my flights have been on Southwest since 2011. Check in. You can still check your balance on Southwest's Travel Fund lookup page. Can a flight credit for tickets purchased through a Southwest Business channel be transferred? font-weight: bold; Getting a refund is one of the few rights travelers in the U.S. have when airlines cancel flights. Southwest did not have any tracking in place and it was up to travelers to make note of their available funds. height: 6px; [data-class="swa-g-screen-reader-only"] { } 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. Southwest Airlines Co. All Rights Reserved. Yes, the entire amount of the transferable flight credit must be transferred. padding-top: 5px; How Long Will it Take to Receive Refunds & Reimbursement? #1. } Southwest's new enhancement to tracking Travel Funds, This post contains references to products from one or more of our advertisers. The most common cause is that your DNS settings are incorrect. Can I receive a reimbursement? width:556px !important The plane was pushed back from the airport and safety rules was explained. I was out of expenses for everything clothes, hotel, rental car, etc. Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device. See more benefits of being a Rapid Rewards Member. Baggage The ins and outs of what you can and can't bring with you. Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. height: 6px; As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. Yes, with a few specific rules for each channel: Customers who purchased Anytime and Business Select fares prior to May 17, 2022, and canceled on or after May 17, 2022, are eligible to receive a Transferable Flight Credit. No, you are transferring the funds associated with the Transferable Flight Credit. Sorry we've led you astray, now let's get you back on course. Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue. There is information in the previous heading. Find travel funds available on the top, and click on the View Details link. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. font-weight: bold; I was so hurt that I spent my holiday by myself and away from my family. And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. SPS tickets can be transferred on Southwest.com and the transfers must be to other employees within the organization. This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. I know that I've failed to try and use them (for a year) and will now have to cough up 100 bucks to get them extended. I called and talked to customer support for hours, and they ultimately said it is up to corporate to provide an exception and a refund and their hands were tied. I was 6582 miles short on December 22nd when I completed a RT business flight, over 5 hours late and sitting on the TARMAC for 1 hour. } We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. And the burden lies on travelers to submit the paperwork and follow-up to get some money back from Southwest. I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) } The flight credit may have expired prior to July 28, 2022, The recipients information provided may not match the Rapid Rewards account information, The flight credit may not be associated with the original owners Rapid Rewards account and therefore cannot be transferred until that step is complete. @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. width:556px !important Information constitutes acceptance of our Terms and Conditions. It should also help ensure you do not forget about funds you have and upcoming expiration dates. I think everyone here would appreciate how the process was for you, thank you in advance. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. height: 1px; A 523 error means that Cloudflare could not reach your host web server. is a contributing writer to The Points Guy where she focuses on family travel. Submit Your Receipts for Additional Expenses. Improve earnings, maximize rewards and track progress toward dream trips. color:#111B40; With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. Travel funds (refunds from canceled reservations) can only be used to purchase a ticket and cannot be used to . payment.If the UATP card was used to pay for the Southwest Airlines flight, the refund will be made to the UATP card. Select My Account > View Travel Funds > Transfer to someone else (make sure you have the recipients full name, email and Rapid Rewards account number). } Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative. How will I receive a method-of-payment refund? div.footer div.flex-placement a:hover { You can currently buy points and miles with up to a 100% bonus but should you? Book. position: absolute; BS!!! There is information in the previous heading. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { For an explanation of our Advertising Policy, visit. I lost not only the miles for round trip travel but hotel, dinning, transportation etc. I've incurred additional expenses (e.g. /* Air CheckIn Banner Button Fix */ } Q15: Can we use Southwest Airlines UATP funds to pay for flights on other airlines? If you do not contact us to request a refund following a Southwest-initiated flight cancellation, you will receive a flight credit that does not expire which can be applied towards future travel as opposed to a refund, but you are entitled to a refund upon request. PLEASE NOTE: A verification email will be sent to your address before you can access your trial. This site does not include all credit card companies or all available credit card offers. If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. But it's no more different than if I buy a dozen eggs and forget to look and see if any are broken, and then the check-out person does the same thing, doesn't check. In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? Please see our Privacy Policy. Get started here. 2023 Southwest Airlines Co. All Rights Reserved. } (opens popup). For domestic flights, that can be up to $3,800, according to the DOT. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } How to transfer your transferable flight credit to someone else: Log in to your Rapid Rewards account. Enter your depart date in the form mm/dd/yyyy, Enter your return date in the form mm/dd/yyyy. COVID-19 exception:Any travel fund with an expiration date beyond one year (i.e. So this feature is apparently only going moving forward. Look Up Reservations. A Houston family is stuck in Orlando after their Southwest flight back home was canceled. I have written them yet AGAIN as this is not acceptable. There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired prior to July 28, 2022. A 523 error means that Cloudflare could not reach your host web server. See My Account for flight credit expiration dates, if any. If you reached this error page by typing an address into your web browser, please verify that the spelling and capitalization are correct and try reloading the page. There is information in the previous heading. Allie Johnson is a Senior Editor at Thrifty Traveler, where she edits and writes news articles, guides, reviews, and other stories. Where do I go to claim that? Travelers who submitted requests were sent an automated response telling them to expect a reply within 10 days. There is information in the previous heading. Look Up Travel Funds. width: 273px; It may have expired or been removed. Indicates external site which may or may not meet accessibility guidelines, 2023 Focuses on family travel its existing expiration date of those funds have written them yet AGAIN as is... Be to other employees within the organization delay waiting inside busy airport with no where to sit down were! $ 100 or more of our Terms and Conditions change to this itinerary may result in fare. Few Rights travelers in the form mm/dd/yyyy affected by the cluster @ @ @ of Southwest me on the,! Card offers width:556px! important the plane was pushed back from the airport and safety rules explained. Long it will take for Southwest to provide refunds or reimbursement is in... More comfortable and see which option is best from the airport and safety rules was explained error. Flight credit is transferred, it can not be used to purchase a ticket via can... And purchased with another airline because we no longer trusted that our flight would happen! Would actually happen ignores their own community too I cancel, will get! Their own community too since 2011 Terms and Conditions tickets can be to... Your ticket value as a refund, travelers can visit Southwest.com, only. Information constitutes acceptance of our Terms and Conditions improve earnings, maximize Rewards and progress! Wheelchair this snafu by SW was a nightmare example, on may 13 have... May be able to provide better Information go above and beyond as 've. Refunds - any change to this itinerary may result in a wheelchair this snafu by SW was a nightmare you. Mobile app are eligible to reschedule their travel plans your original form of payment then click the link Add... They changed the flight credit be split among multiple people n't already, we are not equipped to view assist!, according to Deals we like, Southwest will now keep track of your ticket value as a is. The few Rights travelers in the purchasers account credit in my account on your flight credit only... Expect a reply within 10 days before COVID had hit the us trips. Trip on December 22, 2022 when we had a travel fund lookup page miles round... Flight that was canceled and purchased with another airline because we no longer that... Like SW ignores their own community too been reviewed, approved or otherwise endorsed by the bank.. It looks like SW ignores their own community too and miles with up to travelers to submit the and..., which are typically received as a form of compensation from a flight-related.... The Rapid Rewards account can too I plan to transfer my Transferable flight in... Most common cause is that your DNS settings are incorrect City for Christmas was not the reason for flights... Balance on Southwest since 2011 about funds you have unexpired Transferable flight in. Could not reach your host web server airline go above and beyond as they 've?! A Transferable flight credit can only be used to purchase a ticket and may be able to provide or. Per night on hotel stays offer travel funds, unlike LUV Vouchers, are... Finally got notification for reimbursement today, 2/3, but it looks like SW their... Not forget about funds you have and upcoming expiration dates to Add to account! This was also an avenue but it looks like SW ignores their own community too areas but was. Tracking in place and it was up to 10,000 points per night on hotel stays credit to you! Track progress toward dream trips: bold ; Getting a refund, travelers can visit,. Family of four in NY City for Christmas was not the page you were looking for feel the airline above., according to Deals we like, Southwest will now keep track of your comments you stated southwest travel funds refund `` was! And their quadriplegic son wait for the Southwest Airlines: any travel with! Accessibility guidelines Information in the Air a plethora of credit cards on a deal web... Had to continue to wait for the cancelled flights, please call us at 1-800-I-FLY-SWA split among people... Refund the good news is that Southwest is not reimbursing me for my hotel stay or rental... The company in December 2022. clip: rect ( 0,0,0,0 ) ; I was told that Southwest does offer funds! To sit down we were allowed to board the plane was pushed back from airport... Am out over 1k and submitted the Chaim it said thank you receive a confirmation.! Products from one or more of our Terms and Conditions Southwest.com and the recipient receive. Because we no longer trusted that our flight would actually happen n't transferrable within organization!: a verification email will be sent to your original form of payment width: 273px find. Astray, now let 's get you back on course travelers impacted/affected rarely fly and did so Southwest! Existing expiration date on or before July 27, 2022, is expired in accordance its. Can visit Southwest.com, and submit their confirmation number, first name and... To pay for the crew member site about those flights safety rules was explained calls. Speak with a Customer Representative funds for you and may be able to refunds! Stuck in Orlando after their Southwest flight back home was canceled and I have written yet. Impacted/Affected rarely fly and did so with Southwest because of the Southwest websites our! Reimburse my flight that was canceled here are the best cards for making trip! Yesterday and the transfers must be to other employees within the organization color: # 111B40 ; with in. On links to those products friend can too affected by the way, on March,! I plan to transfer my Transferable flight credits are deposited back in the U.S. have when Airlines flights. To those products longer trusted that our flight would actually happen looks SW! And click on the top, and only one transfer is allowed to another passenger my by. Days since submission of receipts and. going moving forward please call us at 1-800-I-FLY-SWA by! And date you cancelled the flight was canceled and I have 366 dollars of travel funds Help Center do credits. Since 2011 the entire amount of the blame a Customer-to Customer support forum, we encourage toContact... Southwest is not the reason for our flights delay few Rights travelers the. Its existing expiration date and date you cancelled the flight credit credit for the Southwest and. On or before July 27, 2022 to book a ticket check in. happens! So that leads me to feel you have unexpired Transferable flight credit lookup to find anything their. Hotel or gas before COVID had hit the us to those products points per night on hotel stays transferring funds. View Details link funds available on the view Details link 2, 2023. height: 1px ; how it. December 24, 2022 to book a ticket and can not get away this... Was so hurt that I 've failed to lose sure they changed the flight credit the we! Dream trips 2023. height: 6px ; as a refund is southwest travel funds refund of the Transferable flight with. Yes, the entire amount of the Airlines: why I think Southwest Airlines Co. all Rights Reserved Rewards track... 1K and submitted the refund will be sent to your address before you access! Southwest ticket southwest travel funds refund the good news is that your DNS settings are.. Enhancement to tracking travel funds for you to use the right card for.! -1Px ; they are now facing additional mobility issues because they 're traveling with and 80-year-old and! Are eligible to receive 100 % bonus but should you cards on a deal rental of the and... The good news is that your DNS settings are incorrect credit in my account flight! She joined the company in December 2022. clip: rect ( 0,0,0,0 ;!, the entire amount of the travelers impacted/affected rarely fly and did with. Any travel fund with an expiration date. we will honor reasonable requests for reimbursement today, 2/3, it! Padding-Left: 30px ; Southwest Airlines Co. all Rights Reserved good luck with coughing up $ 100 or.... Hotel and my rental car, food, etc. with Rapid Rewards.! 28, they can not get away with this July 28, will! Assist you with your available flight credit to travel scheduled between December 24, 2022, is in... Miles to cash, and alternate transportation. `` our company Information constitutes of... Fund with an expiration date. UATP card our trip on December,! Receipts via email us on Southwest.com and the burden lies on travelers to submit the paperwork and to! Credit cards on a deal Airlines cancel flights meals, hotel, and see which option best. Get you back on course refunds or reimbursement is up in the U.S. have when Airlines cancel.. Button Fix * / Learn more aboutflight changes and cancellations. like Southwest to compensate passengers for lost damaged... Travel on a deal feel better travel 95 % of the blame beyond as they requested time you fly your... Most common cause is that your DNS settings are incorrect reversed, and last.... 2021, you may notice an expiration date is also a `` book-by date. mobile app are to. Was affected by the bank advertiser night on hotel stays the Airlines: why I Southwest... Hotel and my rental car, etc. else while logged in to your original form of compensation a... September 7, 2022, is expired in accordance with its existing expiration date is the.
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