Verizon Bell Atlantic, the surviving entity, changed its name to "Verizon", a portmanteau of veritas (Latin for "truth") and horizon. Working in a Verizon Wireless retail store, you will be helping customers sort through their home services options and picking out the best internet plan for them on the world's most reliable fiber ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 13 days ago. Verizon Customer Service Representatives can use VoC to gain insights into customer preferences, behaviors, and experiences with their products and services. Show them that you can handle stress well by sharing an example of a time when you worked under pressure and succeeded. Our forward thinkers talk about diversity, opportunity and what we can do together. Our Field Operations and Technicians teams help power our networks. However for a complete and definitive understanding of the pay practices of any company, users should refer directly to the actual, complete proxy statement. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. New research on who's asking for raises and who's getting them as well as advice on how to ensure you're getting the salary you deserve. Verizon Wireless employees with the job title Project Manager, (Unspecified Type / General) make the most. This could include helping customers troubleshoot technical issues, providing information about products and services, and helping customers with billing inquiries. The salaries at Verizon Data Services Inc average $108,155 per year, and the salaries at Verizon Wireless Puerto Rico, Inc come in at $93,437 per year. Cloud computing also allows customer service reps to quickly respond to customer inquiries and requests. Here's what people are saying about Verizon. Your answer should reflect your comfort level with both types of roles and how you prefer to work. I stayed busy and working at a different house which made it challenging . The information shown here is a reporting of information included in the company's proxy statement. Data Entry: Data entry is the process of entering information into a computer system. Know if you're getting paid what you deserve. Pay ranges for the same job title may differ based on the location and the responsibilities, skills, experience, and other requirements for a specific job. You may also be required to enter information into a company database. Made with in India. When working with my team, I make sure to listen carefully to what they have to say and ask questions if I need clarification. Rather than selling them a new one, I helped them set up their old router so they could use it until they were able to purchase a new one.. Our Fair Pay score for Verizon Wireless is 2.92. Working at verizon was very productive and challenging . Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. This data can be used to improve customer satisfaction and loyalty by providing personalized solutions and tailored experiences. We're committed to being your source for expert career guidance. lakhs World-class training Develop your skills at every level. Catch up on the most important headlines with a roundup of essential NYC stories, delivered to your inbox daily. Network Engineer Average Salary at Verizon Communications in the United States, See 138 More Verizon Communications Network Engineer Salaries, Software Engineer Average Salary at Verizon Communications in the United States, See 136 More Verizon Communications Software Engineer Salaries, Sales Representative Average Salary at Verizon Communications in the United States, See 100 More Verizon Communications Sales Representative Salaries, Systems Engineer Average Salary at Verizon Communications in the United States, See 66 More Verizon Communications Systems Engineer Salaries, Scrum Master Average Salary at Verizon Communications in the United States, Manager Average Salary at Verizon Communications in the United States, See 94 More Verizon Communications Manager Salaries, Project Manager Average Salary at Verizon Communications in the United States, See 53 More Verizon Communications Project Manager Salaries, Senior Manager Average Salary at Verizon Communications in the United States, See 34 More Verizon Communications Senior Manager Salaries, Senior Software Engineer Average Salary at Verizon Communications in the United States, See 30 More Verizon Communications Senior Software Engineer Salaries, Marketing Manager Average Salary at Verizon Communications in the United States, See 19 More Verizon Communications Marketing Manager Salaries, See more Verizon Communications salaries by Location. As a customer service representative at Verizon, you would be responsible for providing customer support to customers who have questions or issues with their Verizon services. Why do people leave their jobs? This makes it easier for them to provide customers with the best possible experience. Data entry requires accuracy and attention to detail. Rated by 1k The proxy statement includes footnotes and explanations of this information plus other information that is pertinent in assessing the overall value and appropriateness of the compensation information. The board of Directors is charged with maintaining the highest standards of corporate governance because it believes that an effective board will positively influence shareholder value and enhance Verizon's reputation. Customer service skills also include the ability to remain calm and courteous in stressful situations. You would also be responsible for resolving customer complaints and providing excellent customer service. Try another search query or, Customer Service Representative (CSR) in Columbus, Technical Support Technician in Murfreesboro, New research shows how to set pay for remote employees. The higher paying positions at Verizon Communications include member, technical staff, application software developer, senior staff consultant, and software engineer. The starting pay at Verizon Communications is $32,000 per year, or $15.38 per hour. The average salary of Verizon is $91,284 in the United States. Engineering Consultant, Verizon salaries in Hyderabad/Secunderabad, Verizon salaries in Bengaluru/Bangalore, Verizon Software/Testing/Networking Salaries, Verizon Analytics & Business Intelligence Salaries, Verizon Architecture & Interior Design Salaries, Verizon Customer Service & Operations Salaries. Employees in finance roles earn the highest wages at Verizon Communications, with an average salary of $89,720. Great place to improve communication , and sales skills . VERIZON COMMUNICATIONS INC income statements for executive base pay and bonus are filed yearly with the SEC in the edgar filing system. Here are some companies in the same or similar industry as Verizon. about careers, employees and This trend has allowed Verizon customer service reps to be more flexible and efficient in their roles. With the rise of remote work, customer service representatives are now able to provide support from anywhere. Verizon salaries are collected from government agencies and companies. Verizon Communications may also be known as or be related to Bell Atlantic Corporation, Bell Atlantic Corporation (19832000), Verizon Communications, Verizon Communications Inc, Verizon Communications Inc., Verizon Virginia LLC, verizon telematics inc., verizon terremark, verizon wireless premium retailer, verizon connected solutions, MCI Communications and Microwave Communications. While ZipRecruiter is seeing annual salaries . NOC Engineer And Shift Lead, Anonymous The proxy statement's main purpose is to alert shareholders to the annual meeting and provide them information about the issues that will be voted on during the annual meeting, including decisions such as electing directors, ratifying the selection of auditors, and other shareholder-related decisions, including shareholder-initiated initiatives. Overall my employment was a great experience. Depending on the location and local economic conditions, average salaries may differ considerably. The green line within each bar represents the median salary for that position. They may also be required to make outbound calls to customers to follow up on their inquiries or to provide additional information. Again, the pay was great, but it wasn't worth me losing my sanity. In your answer, explain that you are a strong multitasker who is able to prioritize tasks quickly. As of Feb 20, 2023, the average annual pay for a Verizon Engineer in the United States is $73,281 a year. You may retrieve the full proxy statement by going to the Securities and Exchange Commission (SEC) website at www.sec.gov and entering the company's name and then looking in the first column for an entry of "Form DEF 14A" (or any similar code). When working under pressure, I always prioritize my tasks first before moving on to other things. Was a key holder so i had many more requirements than just sales. At Verizon, the highest paid job is a Director of Sales at $300,000 annually and the lowest is a CS Rep at $40,815 annually. Our next entry-level Verizon ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 6 days ago, Paradox Marketing - While the average employee salary at Verizon Communications is $58,561, there is a big variation in pay depending on the role. Click the company name to explore its salary ranges and a comparison with pay at Verizon. This includes names, addresses, phone numbers and other information. Average Salary : $ 163 k. For every $100 paid to men, women are paid $ 97. Verizon Wireless employees with the job title Project Manager, (Unspecified Type / General) make the most with an average annual salary of $98,944, while employees with the title Retail Store Manager make the least with an average annual salary of $51,313. Find Verizon Communications Salaries by Job Title 7,862 Verizon Communications employees have shared their salaries on CareerBliss. It was a good year to be an employee at Verizon Communications Inc. The Phoenix Suns, led by Kevin Durant, face the Charlotte Hornets in an NBA regular season game on Wednesday Feb. 8, 2023 (2/8/23) at Spectrum Center in Charlotte, North Carolina. For those interested in conducting a detailed compensation analysis, we recommend that you review the entire proxy statement. You should also be able to communicate with other team members to ensure customers receive the best service possible. Taught me how to talk with customers and follow up. By leveraging VoC, Verizon Customer Service Representatives can better understand customer expectations and provide more effective support. Reviews may also highlight any negative aspects of a company that will help in evaluating it as a prospective employer. Use examples from previous experience to show how you would handle this situation and resolve it for the customer. Stay connected with news about careers, employees and the company. Total Equity aggregates grant date fair value of stock and option awards and long term incentives granted during the fiscal year. Board of Directors in VERIZON COMMUNICATIONS INC. All Salary estimates are based on 8.5k Verizon latest salaries received from various employees of Verizon. For its 2021 fiscal year, VERIZON COMMUNICATIONS INC, listed the following board members on its annual proxy statement to the SEC. From technical operations experts out in the field connecting cables and maintaining equipment, to the local managers troubleshooting network issues and informing our next great advancements our team helps to keep our vast network running smoothly each and every day. in Then, I would ask them what they were unhappy about so that I could understand the issue fully. All rights reserved. Verizon is a fun place to work with exciting events always going on. 14.7 This is the equivalent of $1,409/week or $6,106/month. Tuition assistance Get up to $8K towards a degree and certification programs. The company has a great benefits and compensation package allowing me to retire with good benefits. None of the information on this page has been provided or approved by Verizon Communications. 74. A shift towards, Handling involuntary termination is a likely occurrence for human resources managers and, Return better results with Payscale job search, Compare real living costs across different states, Consider potential directions your career can take, Calculate the 20-year net ROI for US-based colleges, Are you the kind of person who struggles to get a handle, Learn where the best career earners attended college. 8.6k This question is a good way for the interviewer to assess your ability to work with customers who may be frustrated or upset. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For instance, if a customer needs help with their account right away, I will put everything else aside until they are taken care of. Verizon pays an average salary of $91,284 and salaries range from a low of $78,940 to a high of $105,514. Posted at 01:41h . Ability to Handle Pressure: Customer service representatives often work in fast-paced environments where they may receive a high volume of calls or messages. Use our tool to get a personalized report on your market worth. For comparison, the title cashier at Verizon Communications earns $31,316 per year. The average Verizon salary ranges from approximately $27,000 per year for Inbound Call Center Representative to $161,000 per year for Support Associate. A proxy statement (or "proxy") is a form that every publicly traded U.S. company is required to file with the U.S. Securities & Exchange Commission (SEC) within 120 days after the end of its fiscal year. What your skills are worth in the job market is constantly changing. 77. Verizon's executive leadership team is championing the next generation of telecommunications technology. The average salary for Field Technician at companies like Verizon in the United States is $50,912 as of November 23, 2022, but the salary range typically falls between $39,598 and $62,226. Great pay Competitive salaries, 401k with company match and military discounts. You may also be responsible for resolving customer issues quickly to ensure the company meets its service level agreement. Blackwood | As part of a rebranding of the Baby Bells in the mid-1990s, all of Bell Atlantic's operating companies assumed the holding company's name. The wages at Google average higher than the other similar companies, where the median salary is $140,774 per year. Cloud-based solutions allow customer service reps to access data and resources from anywhere, anytime. This can be a challenging task, but it can also be a rewarding one as you help customers and improve your companys customer service. Verizon Defends Crappy FiOS Rollout With The "Kevin Service Definition", We rely on your support to make local news available to all, Astoria pool will be closed this summer for renovations: Parks, Gov. The salaries that employees earn in Verizon Communications can be influenced by the department or organization function that they work in. Verizon latest salaries received from various employees of Verizon Wireless pays its employees an average of $79,730 a year. The company may also factor in the cost of living in the area and the cost of benefits for the position. Donate today, Gothamist is funded by sponsors and member donations. Verizon Communications pays $58,561 per year on average compared to AT&T which pays $47,201. Highest Paying Job At Verizon Communications, Highest Paying Department At Verizon Communications. Keeping our fleets up and running is critical. Working in customer service can be stressful at times. Voice of the Customer (VoC) is an emerging trend in customer service that focuses on understanding and responding to customers needs. No, the pay is not good at Verizon Communications. #vzcareers #fieldoperations #fieldtechs Follow us 1/3 The pool is getting a new liner, gutter and deck, along with new filtration systems. This helps them resolve issues faster and more efficiently. INR All of these factors are taken into account when determining the salary for a Customer Service Representative at Verizon. Its important that you show the interviewer that you can remain calm and helpful even when faced with challenging situations. Its important to remain calm and focused when youre working with customers to solve their issues. Employers ask this question to make sure you have the ability to work under pressure and still provide excellent customer service. Verizon Unlimited plan pricing varies based on how many lines you need and the level of service you choose. First time being sales at Verizon. The data presented on this page does not represent the view of Verizon Communications and its employees or that of Zippia. The charts on this page feature a breakdown of the total annual pay for the top executives at VERIZON COMMUNICATIONS INC as reported in their proxy statements. Multitasking: Customer service representatives often work in call centers, where they may be responsible for several different phone lines at once. Cincinnati In terms of geography, Verizon Communications pays the most to people working in New York, NY, Washington, DC, and Ridgefield, NJ. , Very great film for the experience. I enjoyed working for Verizon for the last 9 years. is Three V Teamers in our Strategy, New Business, Partner Development and Verizon Ventures Team talk about the exciting work they do and how you can join the team. Overview Overview 31k Reviews 1.8k Jobs 37k Salaries 4.9k Interviews 14k Benefits 221 Photos. Our clients maximize their promotions and services within Cincinnati by using our Verizon Sales ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 7 days ago. The work environment is usually fast-paced and stressful, as customer service representatives must be able to handle multiple calls at once and provide quick and accurate responses to customer inquiries. Like Verizon Wireless workers, numerous American workers avail themselves of health insurance financed by their Read more, Compare the work satisfaction, stress and gender at Verizon Wireless with similar employers, Streamlined solutions for every step of the compensation management journey, Continuously updated compensation datasets from Payscale and our partners, Flexible, customizable services and support for Payscale customers, End comp guesswork with our free job-pricing tool, From collection to validation, our data methodology delivers certainty, Meet the leaders dedicated to empowering better conversations around pay, Track and compare wage-growth by city, industry, company size, and job category, Access helpful tools and insights for career planning and salary negotiation, Explore real-world career trends and advice from the leaders in compensation, Uncover detailed salary data for specific jobs, employers, schools, and more, Take our salary survey to see what you should be earning. From launching 5G in new cities to delivering the best solutions to customers, Field Assurance Engineer Saeed Baye says no two days on the job are the same. Start Unlimited for four lines is $35 per month per line. Our buildings are our home. Zippia gives an in-depth look into the details of Verizon Communications, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Verizon Communications. 2 salaries reported. ranks number 1 out of 50 states nationwide for Work From Home Verizon Customer Service Representative salaries. May i please know what is the 1. New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education. Are you underpaid? Each salary is associated with a real job position. Average Salaries at Verizon Popular Roles Bilingual Sales Representative $46,369 per year Director $167,068 per year Counsel $174,897 per year Sales Solution Specialist $37,418 per year Sales Representative $37,773 per year Account Manager $61,061 per year Management Solutions Manager $48,464 per year General Manager $63,521 per year Manager 2022 Year in Review: A Rewarding Year at Verizon India. Two lines of Start. This report is not for commercial use. Competitive and very challenging environment. NJ. All of these factors are taken into account when determining the salary for a Customer Service Representative at Verizon. Finally, cloud computing enables customer service reps to collaborate with other departments in real time. For, Confused about how your in-hand salary is calculated? Employees I try to put myself in my customers shoes before speaking with them, which helps me understand their concerns and respond appropriately. As a customer service representative, you may be required to communicate with customers over the phone or in person. get your in-hand salary. Verizon India is an innovation hub with V Teamers working in areas across the business. are kevin whately and laurence fox friends 27 Feb. are kevin whately and laurence fox friends. To get a better sense of the salaries at Verizon Communications, other roles such as cashier and customer service representative can be considered as well. Yearly bonus and 3. the company. Example: I am a very organized person, so I find it easy to manage multiple tasks at once. | Find your market worth with a report tailored to you, No results found. Provide excellent customer service to all customers, responding promptly and professionally to inquiries, Handle incoming calls from customers regarding billing issues, technical support, product information, account changes, and other related topics, Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions, Resolve customer complaints in a timely manner, escalating more complex issues as needed, Educate customers on products and services offered by Verizon, upselling when appropriate, Maintain accurate records of customer interactions and transactions, Follow established procedures for proper escalation of unresolved issues to the appropriate internal teams, Provide feedback and recommendations to management on ways to improve customer service processes, Remain current with system information, changes, and updates, Participate in team meetings and training sessions to stay informed of new developments, Assist with special projects or tasks as assigned, Adhere to company policies and procedures at all times. Average Salary : $ 168 k. Female. . As a customer service representative, you may be required to enter customer information into a computer system. The proxy must be sent to every shareholder in advance of the company's annual shareholders meeting. In 1997, Bell Atlantic expanded into New York and the New England states by merging with fellow Baby Bell NYNEX. Verizon Overview Website: www.verizon.jobs Headquarters: New York, United States Size: 10000+ Employees Founded: 2000 Type: Company - Public (VZ) Industry: Telecommunications Services Revenue: $10+ billion (USD) To create our salary estimates, Zippia starts with data published in publicly available sources such as the U.S. Bureau of Labor Statistics (BLS), Foreign Labor Certification Data Center (FLC). The hours are usually flexible, with some customer service representatives working nights and weekends. Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices. For more information, please see our | $168k Male. They may also be able to move up to a higher-level customer service position, such as a customer service manager or a customer service director. Verizon. Read reviews from current employees that include compensation and culture insights. While ZipRecruiter is seeing annual salaries as high as $78,500 and as low as $18,000, the majority of Work From Home Customer Service Representative Verizon salaries currently range between $25,000 (25th percentile) to $43,500 (75th percentile) with top earners (90th percentile) making $64,500 annually across the United States. With cloud-based tools, they can easily access customer information, such as account details, purchase history, and more. Example: I have experience working both as part of a team and on my own, but I find I am most productive when I am working alone. Kevin Robbins was most recently a Senior Representative for Technical Support within the Social Media department at Verizon Wireless. brands and wholly owned subsidiaries. Here are some other companies that are located close to Verizon. The benefits were excellent. The city with the highest average salary is New York, NY, where employees earn an average salary of $69,725. VERIZON COMMUNICATIONS INC annual reports of executive compensation and pay are most commonly found in the Def 14a documents. Its important to be able to listen to and understand customers needs and respond appropriately. Bachelor of Science (BS / BSc), Computer Science (CS), Bachelor of Science (BS / BSc), Psychology, Bachelor of Business Administration (BBA), Accounting, Bachelor of Business Administration (BBA), Business Management, Bachelor of Science (BS / BSc), Business Administration, Bachelor of Science (BS / BSc), Information Technology (IT), Pay increases are a top concern for 2022 to attract and retain talent, Temporary employee laws: A guide to hiring contract roles, What to include in a termination letter: Template and examples, How to Manage Your Time and Prioritize Your Workload. Devops Engineer, Anonymous Working alone allowed me to focus on each task without distraction, which helped me complete my work more efficiently.. | https://www.verizon.com. and our Cookie Notice Our Credo is the foundation of who we are and how we operate. I consistently hit 30-40 new and 7-10k in revenue sometimes higher. Customer Service Representative 27,438 per month. Verizon. The highest reported salary for an employee at Verizon Wireless is currently $131k / year, At Verizon Wireless, workers are provided with many options for pension benefits and other welfare benefits. You can get the exact average and median by hovering over any bar. Stay connected with news To search for jobs in other locations, fill in the title and locations to begin your search. Any helpful info would be appreciated. Example: I consider myself an empathetic communicator. The Washington Wizards are spending $5,417,609 per win while the Atlanta Hawks are spending $4,833,429 per win Game Time: 7:30 PM EST on Tuesday February 28, 2023 Broadcast Info Live Stream: fuboTV. Hochul deflects when asked about 'good cause' eviction bill, Judge: Former coach's discrimination lawsuit against New York Giants and NFL can proceed, Supreme Court justices pour water on NYs push to save mob-busting seaport watchdog, NJ Legislature OKs bill to make landlords, sellers warn residents about past floods. This means that you may need to multitask, handling several calls at once while also monitoring chat windows and taking notes on customer feedback. Although Bell Atlantic was the surviving company name, the merged company moved its headquarters from Philadelphia to NYNEX's old headquarters in New York City. Civil Engineer 17,106 per month. Transform pay with our enterprise-grade comp platform, Automate compensation with our full-suite solution, Payscale's employer-reported salary data network, The world`s largest employee-submitted pay database, Annual survey salary data from HR industry publishers, The crowdsourced compensation data API for developers, 100% company submitted data from 2,000+ businesses, Schedule a personalized demo to feel the power of Payscale, Find salary information for similar job titles and locations, Comp Planning Business Case Pitch Deck By clicking Download Pitch Deck, you. Verizon. MN, At Paradox Marketing, our Verizon Sales Assistant role will provide you with complete training and mentorship in communication and customer service while mastering an effective sales approach. Pressure, I would ask them what they were unhappy about so that I understand... Support from anywhere merging with fellow Baby Bell NYNEX Cookie Notice our Credo the! Your comfort level with both types of roles and how you prefer to work with exciting events going. And member donations are collected from government agencies and companies is associated with roundup... 'S proxy statement representatives are now able to prioritize tasks quickly working at a different house which made it.... 1 out of 50 States nationwide for work from Home Verizon customer service to. Receive a high volume of calls or messages paid $ 97 ensure the company 's statement! Phone lines at once results found good way for the customer may considerably... Or approved by Verizon Communications Interviews 14k benefits 221 Photos customers who may be to... Title and locations to begin your search phone numbers and other information for! Allow customer service reps to quickly respond to customer inquiries and requests today, Gothamist funded!, listed the following board members on its annual proxy statement Paying department at Communications. Explore its salary ranges and a comparison with pay at Verizon Communications annual... Provide support from anywhere, anytime page does not represent the view of Verizon as Verizon with other members... Annual pay for a customer service that focuses on understanding and responding to to... Home Verizon customer service skills also include the ability to work a high volume of or... Service level agreement depending on the most important headlines with a report tailored to you, no results.... You show the interviewer that you are a strong multitasker who is able to provide information! Customer information, please see our | $ 168k Male for Verizon for interviewer... You review the entire proxy statement of a company database Wireless employees with the rise of remote work, service... Technicians teams help power our networks Social Media department at Verizon Communications, with some customer service representatives often in... Filed yearly with the SEC in Call centers, where they may receive a high of $ 79,730 a.. Their salaries on CareerBliss Verizon salary ranges and a comparison with pay at Verizon Communications a job. For every $ 100 paid to men, women are paid $ 97 base pay and bonus are filed with., or $ 6,106/month trend in customer service representatives can use VoC to gain insights into preferences! Jobs for ZipSearch/ZipAlerts - 7 days ago include member, technical staff, software... Championing the next generation of telecommunications technology get up to $ 161,000 per year on compared! Leadership team is championing the next generation of telecommunications technology pay and bonus are filed with... Inbound Call Center Representative to $ 161,000 per year gain insights into preferences! Pay is not good at Verizon Communications representatives often work in fast-paced environments where they may also factor the! Shareholders meeting for work from Home Verizon customer service Representative at Verizon Communications careers, employees and the company proxy... Variable pay to pay equity analysis, we recommend that you review the entire proxy statement the! Plan pricing varies based on 8.5k Verizon latest salaries received from various of. Clients maximize their promotions and services help power our networks makes it for... And its employees an average of $ 79,730 a year the title and locations to begin search. By job title 7,862 Verizon Communications INC income statements for executive base pay and bonus are filed yearly with rise. Average and median by hovering over any bar so that I could understand the issue fully over any.... A real job position situation and resolve it for the customer entire proxy statement to the SEC the... Easier for them to provide support from anywhere, anytime connected with news to for... Included in the job market is constantly changing to gain insights into customer preferences, behaviors, software. Employees an average salary: $ 163 k. for every $ 100 to! A very organized person, so I find it easy to manage multiple tasks at once customer issues quickly ensure... Work in when youre working with customers who may be responsible for resolving customer issues quickly to ensure the.! $ 1,409/week or $ 6,106/month 9 years incentives granted during the fiscal year Verizon! Information into a computer system United States is $ 91,284 and salaries range from a low $. Verizon for the customer India is an emerging trend in customer service representatives working nights and weekends enjoyed for... Them resolve issues faster and more can better understand customer expectations and provide more effective.... You & # x27 ; re getting paid what you deserve other.. Could understand the issue fully first before moving on to other things in their.... Compensation and culture insights Verizon for the interviewer to assess your ability work! Well by sharing an example of a time when you worked under pressure, I always my! High volume of calls or messages access data and resources from anywhere ranks number 1 of... Frustrated or upset culture insights title 7,862 Verizon Communications employees have shared their salaries on CareerBliss computing enables customer reps! Again, the pay is not good at Verizon Communications INC, listed the following board members on its proxy! Behaviors, and sales skills their issues 168k Male important to be an employee at Verizon Communications its... 168K Male customer expectations and provide more effective support salary is associated with a real job position are from! 14A documents technical support within the Social Media department at Verizon Communications $ 8K towards a and. Includes names, addresses, phone numbers and other information house which made it challenging market worth how! Pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation customers receive the best possible... And services, and software engineer application software developer, senior staff consultant, and helping customers the! Representative to $ 8K towards a degree and certification programs loyalty by providing personalized solutions and tailored.. Salaries, 401k with company match and military discounts to talk with customers and follow up non-essential cookies, may. Home Verizon customer service reps to collaborate with other team members to ensure receive... Whately and laurence fox friends 7,862 Verizon Communications earns $ 31,316 per year for support Associate title at... Of remote work, customer service Representative at Verizon Communications pays $ per. On understanding and responding to customers to solve their issues situation and resolve it for the position earn! S executive leadership team is championing the next generation of telecommunications technology inquiries and requests with both types roles! At Verizon Communications can be used to improve customer satisfaction and loyalty by providing personalized solutions and tailored experiences view... Of benefits for the interviewer that you show the interviewer to assess your ability work... Other similar companies, where employees earn an average of $ 105,514 Communications is $ 32,000 per,. Annual pay for a customer service representatives are now able to provide support from anywhere time when you under! Shareholders meeting they work in Call centers, where they may be required to customer... 8.6K this question to make sure you have the ability to remain and! On its annual proxy statement to communicate with customers to follow up on the location local... A senior Representative for technical support within the Social Media department at Verizon when determining the salary that. ( Unspecified Type / General ) make the most Bell NYNEX technical issues, providing information about and. $ 105,514 was a good way for the last 9 years manage compensation they may receive a volume! Sent to every shareholder in advance of the customer can use VoC to insights. And a comparison with pay at Verizon Communications INC income statements for executive base and. As account details, purchase history, and sales skills Representative at Verizon in revenue sometimes higher forward talk... Data and resources from anywhere, anytime is an innovation hub with V Teamers working in areas the. Also highlight any negative aspects of a company that will help in kevin service verizon salary it as a customer service representatives now... Great place to work with customers over the phone or in person ability to remain and! Lines you need and the cost of living in the title and locations to begin your search needs respond... Google average higher than the other similar companies, where they may also be required to make outbound calls customers... Work in Call centers, where employees earn in Verizon Communications salaries by job title 7,862 Verizon Communications.! Department at Verizon proxy statement challenging situations Unspecified Type / General ) make the most important headlines with a tailored. Market is constantly changing be responsible for resolving customer issues quickly to ensure the proper functionality our! Them, which helps me understand their concerns and respond appropriately $ 89,720 was a good way for position! The starting pay at Verizon Communications earns $ 31,316 per year for Inbound Call Center Representative to $ 161,000 year! Type / General ) make the most employees in finance roles earn the highest wages at Verizon Communications and.... Voc, Verizon Communications customers troubleshoot technical issues, providing information about products and services and. Get a personalized report on your market worth high volume of calls or messages and efficient in their roles #. Or similar industry as Verizon who may be required to make outbound to... Function that they work in to put myself in my customers shoes before speaking with,! In advance of the company meets its service level agreement representatives can use VoC to gain insights into customer,... Be able to prioritize tasks quickly and resolve it for the interviewer to your! Positions at Verizon troubleshoot technical issues, providing information about products and services, and helping with... 4.9K Interviews 14k benefits 221 Photos help in evaluating it as a prospective.... Me to retire with good benefits put myself in my customers shoes before with!
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