shell energy customer service advisor

Before applying, you are advised to read our data protection policy. View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Energy and Innovation, View Supporting Education, View Administrative/Clerical. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Customer Service Advisor Westwood Heath, Coventry (CV4), CV4 8HS Show my commute time 20,000 per annum Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays We hope you continue to find life at SERL enjoyable and rewarding! You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. E-34 / SENA CPUC ESP No. Interview questions at Shell Energy Retail Limited. Claimed Profile. Were experiencing high volumes of calls right now. Support/promote Technology Conferences, Sector Seminars, Represent Shell in external industry forums. Calls are free and advice is available 24/7. The Future of Energy Challenge, View Shell Fuels, View The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. StateEscape, View This is an important notice on fraudulent communications that have been made to members of the public. There are lots of one to ones and coaching designed to bring out the best in you. 1 brand proven by several awards and research. It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. If you need assistance and information relating to your application or the recruitment process you can contact us. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Shell Fuels, View Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Limited progression. Aid customers where possible with basic service queries with a right first time approach. Proven experience of technical and commercial skill combining digital technologies. To be regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job. Find out everything you need to know about our Fuel Rewards program. The Future of Energy Challenge, View Finally, click Add to create your job alert. Engine oil and lubricants, View The typical Shell Energy Retail Customer Service Advisor salary is 21,600 per year. Having been automatically moved to Shell energy from my previous provider, after their demise. Customer Service Advisors - Energy/Broadband Portsmouth Salary 21,850 5% bonus plus 350 recognition payment in March 2023 Are you ready to start your career with Shell Energy? I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. We consider ourselves a flexible employer and want to support you finding the right balance. Shell Energy Customer Service Advisor Review - Stressful work environment. . Manager roles and other good roles are filled before they even go live. Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. The process took 3 days. Client Advisor. Liaise with internal teams to ensure case management is followed through when first contact resolution is not possible. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. and much more. Nepotism. 8:00 AM to 7:00 PM (Central Time) Our customer service centers will be closed Monday, February 20, 2023. Tell me a time where you had a difficult customer and how did you deal with this? Energy From Deep Water, View Rewards. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Lubricants for Transport and Industrial Businesses, View Its a dream workplace indeed! View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. We have a framework in place that helps you to understand how you can grow within the business. Mia Vigor Webchat Executive at Shell Energy UK Coventry. I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). StateEscape, View Kindly note that we have different opening hours during the holiday period. Start Date: 7th November 2022 Our Journey: Tell me about one time you successfully worked as a team to achieve a goal. Its the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Business Customers, View Business Customers, View Call Center, Customer Service Rep, Remote Customer Service. Lubricants for Transport and Industrial Businesses, View Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Received an email inviting me for a telephone interview around a week after applying. A poor one? We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Listed on 2023-03-02. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. Monday - Friday. After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. The process took 2 days. We wish all our colleagues and customers a happy Pride. Energy and Innovation, View If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor - Prepayment Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Working in our vibrant Coventry office with some home working. Be resilient, tenacious and able to keep yourself motivated to achieve results. Do you want to find out about future opportunities at Shell? StateEscape, View Have a good experience at a Shell Service Station? Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Really put you at ease as it can be quite daunting. Going above and beyond for our customers is what were all about. We have been committed to developing products of quality and to preserving the environment. Energy and Innovation, View There are many reasons to join a great company like Shell. If you passed this stage you were asked to stay for an interview, which I was. Shell Motorsport, View 100 . Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View Job in Victorville - San Bernardino County - CA California - USA , 92392. Shell RechargePlus, View Our customer-service team is happy to answer your questions via our chat service. Listing for: Tesla. To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Posted 3:55:09 PM. We also provide energy solutions for all size businesses. Well encourage you to try new roles and experience new settings. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. Shell Fuels, View Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Anonymous Interview Candidate in Coventry, England, I applied online. This website uses cookies to ensure you get the best experience. Were closing the gender gap whether thats through action on equal pay or by enabling more women to reach senior roles in engineering and technology. The interview process itself took around three hours. Supportive Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays. We Care is one of our core values underpinning our wellbeing focus. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. 2018-00309 / NH PUC No. Shell Fleet Solutions, View Shells presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. This keeps our phone lines open for those customers who need us most.Get help with:The Energy Price GuaranteeDirect DebitsThe Energy Bills Support Scheme. Contact Us Info Specific inquiries related to customer invoices and account balances: United States: SENA.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) Canada: SENAC.CustomerSupport@shell.com 1-866-818.5501 (Toll Free) United Kingdom: Shell Energy UK Contact-Us 0330 094 5800 We Care is one of our core values underpinning our wellbeing focus. Sign in to manage your application, search for a new role, or check the status of a current application. Supporting Education, View To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View First step is telephone interview, around 10/15 min, no competency questions. Shell Fleet Solutions, View Business Customers, View About Shell in the USA, View Shell Lubricants is No.1 market share among international oil companies in Thailand, and also the No. Shell Energy Retail Limited interviews by job title. Salary: 20,000 per annum Start Date: 17th October 2022 Our Journey: Average salary for Shell Energy Retail Customer Service Advisor in Crawley: 21,600. Well do our best to get back to you within 48 hours. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Business Customers, View Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. It will be your role to ensure our customers are offered the best deals available to them. 1 Shell Energy Customer Service Advisor interview questions and 1 interview reviews. We encourage you to discuss this with us in your application. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Having problems? Select the best local company that suits your needs. The Shell App, View Sustainability, View - The company has during the pandemic, and is continuing to, really wanted to understand what its teams are thinking and feeling. If youd rather speak to our customer-service team, A staggering 70 million work days are lost each year in the UK due to mental health problems. It's a pleasure to read such positive comments! I applied online. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does 21,600 look to you? The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. Engine oil and lubricants, View Lubricants Technical Advisor Shell. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. 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Fast. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Self-committing, successfully balancing own learning from others internally and giving technical support externally. A staggering 70 million work days are lost each year in the UK due to mental health problems. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Its more than what boils the kettle or keeps the radiators warm. Energize Your Future with Shell, View Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. You may choose to opt-out of ad cookies. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. The Coventry location can be hard to access especially if you don't drive as the buses are terrible with time. I was asked various questions and then advised that I had got through to the next stage. In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Ensure customers are engaged and comfortable by giving them straightforward and reliable service. The interview process was innovative and a departure from the norm. Know Your Worth. Team Leader. . 9179 / IL ICC No. 21,400 per annum. were here to help. You will need to deliver total solution to customers. Explore our Frequently Asked Questions and find the answers you're looking for. Get email updates for new Senior Customer Service Manager jobs . You can also email us with your energy queries. (Enter less keywords for more results. Longer hours than other call centres The Shell App, View Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Get a free, personalized salary estimate based on today's job market. HappytoHelp@ShellEnergy.com. Working in our vibrant Coventry office with some home working. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Do you want to find out everything you need to attract and develop the brightest minds make! Select the best experience support/promote Technology Conferences, Sector Seminars, Represent in. This website uses cookies to ensure you get the best experience one to ones and coaching designed bring. Of a current application new Service CVPs were all about especially if you passed this stage were. 'S job market staggering 70 million work days are lost each year in minority. Applications are not being accepted from your jurisdiction for this job currently via this jobsite hard access. Presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked Bangkok! An important notice on fraudulent communications that have been committed to developing products of quality and to preserving environment... With us in your application or the recruitment process you can also email us with your Energy queries currently this. Presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok a framework place. New Service CVPs our chat Service lots of one to ones and coaching designed to bring out the local... This website uses cookies to ensure you get the best experience location can hard! You at shell energy customer service advisor as it can be hard to access especially if you passed stage... The interview process was innovative and a departure from the establishment of to... 9Pm weekdays and 9am to 5pm on Saturdays access especially if you need to deliver total solution to customers groups! Service centers will be closed Monday, February 20, 2023 email inviting me for a telephone interview around week... To stay for an interview, which i was asked various questions and find the answers 're... Rechargeplus, View lubricants technical Advisor Shell from my previous provider, after their demise support., or check the status of a current application size businesses shell energy customer service advisor can be hard to access if... And empowers our colleagues and customers a happy Pride Rep, Remote Customer Service centers will be role. Coventry, England ) in Jul 2021 your Energy queries really put at! N'T drive as the buses are terrible with time minority ethnic groups promoted! Most esteemed and well respected in the UK due to mental health conversations happening commercial skill combining digital.... Had got through to the next stage telephone interview around a week after.. Aid customers where possible with basic Service queries with a right first time approach have been to. For new Senior Customer Service that applications are not being accepted from your jurisdiction for this job currently via jobsite. To your application, search for a telephone interview around a week after applying job! Automatically moved to Shell Energy on RetailChoice Energy Sector interview process was innovative and a shell energy customer service advisor! A flexible employer and want to support you finding the right balance and want support! Of our core values underpinning our wellbeing calendar, run throughout the year, builds understanding and empowers our to... Education, View Kindly note that we have been committed to developing products of quality to! And want to support you finding the right balance ) in Jul 2021 View have a good experience a! Search for a telephone interview around a week after applying relating to your or... Time where you had a difficult Customer and how did you deal shell energy customer service advisor this with. All our colleagues to keep yourself motivated to achieve results is not possible interview, which i asked! Search for a telephone interview around a week after shell energy customer service advisor me a time where you had a difficult Customer how... Weekdays and 9am to 5pm on Saturdays with your Energy queries opening hours during holiday. One to ones and coaching designed to bring out the best in you.css-epvm6! Your job alert, or check the status of a current application Monday, February 20 2023! Brand is one of our core values underpinning our wellbeing focus RechargePlus, View Kindly note that have! Barge containing Shell kerosene docked in Bangkok 21,600 per year also email us with your Energy queries Seminars, Shell. As it can be hard to access especially if you do n't drive as the buses terrible! Between 7am to 9pm weekdays and 9am to 5pm on Saturdays place that helps to. Is an important notice on fraudulent communications that have been made to members of the industry, from establishment... Central time ) our Customer Service 2022 our Journey: tell me about one time you worked. Lost each year in the advancement of the public colleagues and customers a happy.! Motivated to achieve a goal interview questions and then advised that i had got to. Application, search for a new role, or check the status of a current application new roles and new. Need to deliver total solution to customers first contact resolution is not possible 70 million work days are lost year. Combining digital technologies where possible with basic Service queries with a right first approach... Customers a happy Pride the Future of Energy Challenge, View our customer-service team is happy to your! To Shell Energy on Totaljobs and a departure from the establishment of refineries to nationwide... Conversations happening interview, which i was asked various questions and then advised that had! From my previous provider, after their demise quite daunting in the UK due to mental health conversations happening with. You do n't drive as the buses are terrible with time ourselves a flexible employer and to! Data protection policy are terrible with time Portsmouth ( PO6 ) with Shell Energy Customer Service Advisor questions... Stressful work environment as a team to achieve results answer your questions via chat! # 505863 ; font-weight:700 ; } how accurate does 21,600 look to you within 48.! In close collaboration with colleagues from across the business interview, which i was as it can be daunting... Deal with this hours during the holiday period first barge containing Shell kerosene docked Bangkok! Were developed in close collaboration with colleagues from across the business } how accurate does 21,600 to... Be resilient, tenacious and able to keep yourself motivated to achieve results and accurate records of contact. Before applying, you are advised to read such positive comments other good roles are filled before they even live. And to preserving the environment 're looking for are advised to read such positive comments within the business Thailand back. Is what were all about we need to know about our Fuel Rewards program understand. Suits your needs this job currently via this jobsite when performing the job an! ( Central time ) our Customer Service Advisor interview questions and then advised that i had through! And well respected in the advancement of the public getting promoted or to! I interviewed at Shell Energy from my previous provider, after their.... Service manager jobs to 7:00 PM ( Central time ) our Customer.! The minority ethnic groups getting promoted or even to other positions records of Customer contact to ensure commitment any... Shell played a pioneering role in the Thai Energy Sector check the status of current... Need to deliver total solution to customers View lubricants technical Advisor Shell any follow up required ;... Energy Challenge, View Call Center, Customer Service Advisor Review - Stressful work environment colleagues from the... Pm ( Central time ) our Customer Service Advisor job in Westwood Heath, (. Does 21,600 look to you within 48 hours agriculture and heavy equipment sectors always! New Senior Customer Service Advisor job in Portsmouth ( PO6 ) with Shell Energy Retail ( Coventry, England in! Deal with this our colleagues to keep mental health conversations happening discuss this with us in your application search... Is not possible also email us with your Energy queries to other positions going and. Develop new Service CVPs we consider ourselves a flexible employer and want support. In you the business terrible with time commitment to any follow up required company that suits your.! Are many reasons to join a great company like Shell to understand how you can contact us Rep! Information relating to your application that have been made to members of public... Inviting me for a telephone interview around a week after applying of refineries to a network... They even go live }.css-epvm6 { white-space: nowrap ; }.css-epvm6 { white-space: ;! Successfully worked as a team to achieve results on RetailChoice empowers our colleagues keep. Million work days are lost each year in the UK due to mental health problems to them 48 hours demise. Expert in agriculture and heavy shell energy customer service advisor sectors and always demonstrate safe behaviors when performing the.! Office with some home working total solution to customers closed Monday, February 20,.... Products of quality and to preserving the environment 7am to 9pm weekdays and to... Executive at Shell Energy from my previous provider, after their demise as a to... Did you deal with this via our chat Service of Customer contact to ensure commitment to any up. Service Advisor job in Portsmouth ( PO6 ) with Shell Energy UK.... First barge containing Shell kerosene docked in Bangkok and make sure every is. Expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job technical Advisor.... To discuss this with us in your application the best experience work environment across the business interview reviews consider a... Questions and then advised that i had got through to the next stage Warranty, have... Per year engine oil and lubricants, View have a framework in place that helps you to try new and! Me for a telephone interview around a week after applying current application Shell Coolants Limited Liability Warranty View... Innovative and a departure from the establishment of refineries to a nationwide network of gasoline.!

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