vivid seats tickets sent to wrong email

To stay up-to-date on the events status, monitor the venues website from time to time. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your tickets. You can sort search results by ticket, region, date,. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. I expect to pay the normal service fees, but not what you charged me for the tickets. Be sure to check that your email on file is accurate! Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. Several first-order promo codes are availed by Vivid Seats . If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. How do I change/edit my account email address and/or Paypal information? We believe there's nothing quite like being there. I do expect a responce and an apology for this overcharge. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Refund of ticket price. Did you find it helpful? It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. Why havent I received my order? If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. I ordered tickets from a competitor's platform on the. I've had the same issue though my costs aren't that high. My credit card was charged $328.30 that day. Bought the day before event I didn't want to cancel the order. I no longer wish to sell these tickets. Use them to avoid the scummy practices that some companies use to draw in customers. This review was chosen algorithmically as the most valued customer feedback. If you entered your email wrong or your shipping address, not to worry. These people are thieves and liars. Please Refund at least $1000. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. I just want the Tickets I spent over 2 thousand of my hard earned money on. Help us improve this article with your feedback. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Customer Service. Does Vivid Seats offer deals or discounts? Desired outcome: I want to sell my tickets. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Please refund me the differance between what you charged me and what the tickets actually cost. Share your photos and videos with others to prove the truth of your words. Click to reveal Can Vivid Seats purchase my tickets from me instead. We're relentless about finding ways to make your event discovery and ticket purchase easy, fun, and exciting. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. The following is a chronological timing of the events that occurred: The website is easy to use, and it features powerful search functionality. 4 Select "Update Email Address" and enter your desired email address . A full-service national event ticket marketplace. Free Delivery! 1. Worst ticket platform that gives two sh*ts about their customers. I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Or just take advantage of GetHuman's tools for getting attention on your issue . In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. I had listened to his show on the radio (and bought many of his books) for many years. But, that won't happen with your company. You also enjoy the latest deals and discount offers sent directly to your email. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. How do I get the tickets I sold to the buyer? Sorry we couldn't be helpful. Their system. 07-12-22 at 5:57 A.M. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Remind me when call center opens. How do I know if the seller has confirmed my order? Will I have issues at my event? Vivid Seats Knowledge Base. VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. If the tickets were . The name on my ticket is not mine. General Information 14. . Vivid Seats Review Summary. Is this your company? Accept Tickets via Email Tap the Accept Tickets link in your email. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. So I have no tickets and am out $600. Desired outcome: Yes 1. Returns 142. Find the order you need tickets resent for, and click on "Tickets Ready". I feel sorry for other customers who have lost a lot more money than we did. Would never buy again. Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. That clearly didn't happen bc I received NO TICKETS! Wondering what else DoNotPay has up its sleeves? Desired outcome: Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. There was some type of electronic glitch. Desired outcome: Shipping 164. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. Did you find it helpful? what are soundcheck tickets. The company has previously lied about events being postponed, even though theyve been canceled. The total price was $1405.95. Absolutely disgusting. This will surely increase the credibility of your complaint. None of the options worked for us NEVER will I use this company again. I ordered premium tickets for the orchestra section. My tickets are being shipped. The total price was $1405.95. If I wait to buy, will ticket prices change? Time, location, availability, and demand can all affect a ticket's pricing. How do I maintain my listing via the Mobile App? Desired outcome: I received an email a few days before the game to "Confirm my email". They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. I ordered email tickets but do not have access to a printer. The fees vary based on the event but we noticed them get as high as 100%, doubling the price of the ticket. And in checking with the Keillor show I found that the show was not sold out! Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. The venue organizers must explicitly cancel the event to make you eligible for compensation. How do I get my compensation? We list their names, numbers, and email addresses in our database. 2021 Vivid Seats Ltd. All rights reserved. Can I contact the seller to negotiate the price of tickets? From over pricing. I never received my tickets but was charged for them. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Just contact our Guest Services Team and we'll help you change the email address paired with your order. Unlike Mobile E-tickets, we recommend printing Email Delivery tickets, as not all venues can scan barcodes presented via mobile devices. Fastest way to talk to a real Vivid Seats rep. Dial 833-228-5143. Best Ticket Broker! I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. Good Grief. Vivid seats.bought tickets, they sent the wrong ones. Can I ship tickets using my own label or via a different carrier? This is absurd! You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. . I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Yes On December 13, 2022, I received the tickets from Vivid. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. $15. Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. what are soundcheck tickets. No. No, Vivid Seats will not grant you a refund for postponed events. The 21st was spent on the phone trying to aquire our tickets. How do I proceed. The person the ticket was for has since died. Save on Event Tickets with VividSeats Coupons & Promo Codes for March Get Offer 2 Used Today $10 off Sale Save $10 Off For You and Your Friend With Friend Referral Get Offer 1 Used Today SALE Sale Jimmy Buffet Life on The Flip Side Tour: Tickets Priced From $13 Get Offer 1 Used Today SALE Sale Watch The Los Angeles Lakers Play Get Offer I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. What do I do? We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. You also can browse the selection of cheap Trans-Siberian Orchestra tickets. Sorry we couldn't be helpful. Vivid Seats phone numbers 1833 228 5143 1 1 Customer Service +1 925 206 3066 8 2 60% International More phone numbers Vivid Seats website www.vividseats.com What is Vivid Seats's email addresses? These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Will my seats be side by side? Shipping, Instant Download, Email, & Mobile E-ticket Delivery. 1. These seats sell for $35.00 each. My tickets sold, how do I confirm the sale? Contact the Vivid Seats executives. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Submit a complaint and get your issue resolved. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Submit a complaint and get your issue resolved. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Sorry we couldn't be helpful. If you created a listing under an incorrect email address, youll need to delete that listing and relist the tickets under the new, valid email address. A full-service national event ticket marketplace. Why can't I add more than one set of tickets to my shopping cart? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Do Vivid Seats Offer Refunds for Postponed Events? I've called many times, t. Why havent I received my order? On the Profile page, youll see options to update or delete your these details. You can also print e-tickets straight from your AXS account. I don't want to sell my tickets anymore. The market price provided by Vivid was over $500 per ticket. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Performance & security by Cloudflare. I never will again. If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. DM for help. However, no matter what link they have provided I cannot access these tickets. From there, your active orders will appear. Will I get them before my event? Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. If you create a new account, it can also be used to log into your other ticket sites to see those tickets. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. My tickets are being shipped. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. I am very disappointed in not being able to attend the show. Do I need to print these tickets? Clicking the link inside this email. I expect to pay the normal service fees, but not what you charged me for the tickets. says they have a no refund policy unless the event is cancelled. Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. 2. Ultimately, hung up on me. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. I do expect a responce and an apology for this overcharge. I feel that you overcharged me. Very deceptive and unfair marketing. The tickets I received are different from what I ordered. Your IP: Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. 27 febrero, 2023 . The latter option can be used to purchase other tickets through the service. I just want the tickets I spent my hard earned money on. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Finally, you could appeal to your credit card company . I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). 3 Select the Profile option on the left sidebar. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. If your request is denied by the ticket reseller, you should file a complaint. Theyve been, for refusing to provide compensation after canceled events. This is not what I paid for. 4. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Its not right that they say they have no control over the seller. I complained and they advised these were upgrade tickets and no refund would be issued. Will I receive compensation if my event is rained out, postponed, or rescheduled? If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Its going to give more credence to your chargeback claim. . My tickets are being shipped. Do I need to purchase a ticket for my child? As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Click on "Get Tickets". The email made a vague reference to covid 19 but no definite reason was given. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. How do I use my promotional code? I purchased tickets to the motley Cre concert in Seattle in 2019. All I got was a run around, excuses, and finally no response what so ever. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Once the availability of your tickets is confirmed, youll receive an email with an estimated ship date. Posted on March 30, 2022 by March 30, 2022 by My friends and I attend several differant venues and purchase tickets online. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. As of Oct. 13th 6:38 pm I am unable to access my tickets. No problem! Click here to complete our support form. This comment was posted by a verified customer. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". The action you just performed triggered the security solution. Ticket Availability All orders are subject to ticket availability. Help us improve this article with your feedback. Support hours: 8a-5p CST. Phoney Company! If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. What restrictions are there when using the Mobile App? We paid about $500 for the tickets in total. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. How do I remove my listing? After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". How do I change the pickup name for my order? To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. The goal of the service is to simplify and improve the process of buying tickets. Vivid Seats works through fans like you. This will surely increase the credibility of your complaint. I do not expect Keillor to come back to Denver at his age. I purchased tickets through you company for the September 11, 2022 Rodeo. I could not attend. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Do tickets ever include additional perks such as VIP amenities? One arrived by mail with a "Lot 16" other was delivered electronically. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) Are these higher-priced tickets better? I never received my tickets but was charged for them. Vivid Seats has not responded to my email. Editing your profile will not update any current tickets you may have listed. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Desired outcome: 2021 Vivid Seats Ltd. All rights reserved. Follow the link inside to apply the change to your account. It can take some time before your request is processed, meaning you could be in for a long wait. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. When should I expect my tickets? We truly believe in the power of shared experiences to connect people. Your tickets will be re-sent to your email address on file. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Is it possible to split an order between multiple forms of payment? Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. Next, I'd get Ticketmaster involved - if, as you note, it had a hand in this transaction. The request was put in minutes before. Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. Explain your situation and why you wish to receive a refund. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. Total SCAM! Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. Upon seller confirmation, your method of payment will be charged. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Will I get them before my event? I have read many many complaints about the 'fake' guarantees. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. The agent will be able to grant you a refund if your scheduled event has been canceled. Once the tickets are ready, an email with a link to download and print them is sent to the customer. Full refund and apology for lack of ticket delivery. How do I determine the seat numbers for a ticket listing? If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Do I need to bring this to my event? Order number [protected]. Full refund and apology for lack of ticket delivery. We were given multiple different messages from Vivid seats regarding the tickets. If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". I bought tickets 2 months in advance. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. The company has previously. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. Using the Website. Use DoNotPay To Get a Quick Vivid Ticket Refund. Doing so is very easy, and you can place this request in just a few clicks! "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. To stay up-to-date on the events status, monitor the venues website from time to time. Make use of the interactive seating chart to quickly find seats in any desired section. I just want the Tickets I spent over 2 thousand of my hard earned money on. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. ComplaintsBoard.com is a leading complaint resolution website on the Internet. How long will it take for me to receive payment? Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. Claim it and get a lot of features. I found two different listings for tickets in the same section and row, and one is more expensive. Paid $160 for a single ticket for a show that was rescheduled (twice). A refund or seats in RTC4. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. only our *Volume Resellers* are allowed to re-sell tickets. We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. I received an order summary email after placing my order. 3. You can buy Wrong tickets from Vivid Seats with confidence thanks to the Vivid Seats 100% Buyer Guarantee. I found two separate listings for tickets in the same section and row. Can I transfer my Electronic Transfer tickets to someone else? Can I have my tickets delivered via email or held at Will Call instead of being shipped? I paid for the first 15 rows. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER.

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