Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. If the actual cost is less than the amount paid, the difference will be refunded. Cruise News ; NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. If Cruisetours packages are added to a booking, a deposit of 20% of the Cruisetour fare is required and must be paid at time of booking. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, unless the carrier proves that the incident occurred without his fault or neglect. If you do not arrive to embark on time at any port or place then we shall have no liability in respect of the consequences. You must purchase your travel insurance policy within 14 days of making full payment for your holiday at latest but you are recommended to do so before or at the time of booking. 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line View All Results (3) Pre and post-departure changes COVID-19 or other communicable/illness related measures: Any impact which COVID-19 or other communicable/illness related measures / action has on your holiday will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result (see also clause 2). If you breach or fail to comply with the airline's terms and conditions or become liable to make any payment to the airline and the airline as a result seeks payment of any sum from us, we will be entitled to claim that payment from you. I don't remember ever cancelling a pre-paid SHOREX. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. To find out more, please. Insignificant changes are likely to include (but are not limited to) a change of confirmed cabin to another within the same cabin category or higher, airline, flight time of less than 12 hours, departure airport to another serving the same city, airport of destination or aircraft (if advised). You will be unable to sail on any of our ships unless you satisfy the requirements set out in clause 29. Any damage to cabin or other luggage, which is apparent, must be notified to us in writing before or, at latest, at the time of disembarkation from the ship for cabin luggage or at the time of re-delivery for other luggage. Where an insignificant change is made before departure, we will notify you in writing. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. Restricted Air flights cannot be changed after confirmation. Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result. This insurance will ensure you receive a refund of the price paid (if you have yet to travel) or reimbursement of necessary expenses you are forced to incur in order to return home (where your contracted arrangements include return travel). + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us. (5) Directive (EU) 2015/2302 of the European Parliament and of the Council on Package Travel and Linked Travel Arrangements will apply to your contract. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. In any event, you must give us full details in writing (including details of any medical or mobility equipment such as a wheelchair which you will or may need to bring with you) at the time of booking and whenever any change in your mobility, condition or disability occurs. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is limited to the most we or the carrier concerned would have to pay under the international convention or EU regulation which applies to the flight or claim in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). (2) For cruise only bookings, transfers may be booked at the same time as your cruise or at a later date but as they are subject to availability, you are recommended to book them as soon as possible. When paying by card we require: card number, name on card, expiry date, card holder's postcode and three-digit security code on back of card. If you remain dissatisfied, you must write to us within 28 days of the end of your holiday (or for damage to or loss of luggage within the time limits specified in clause 12(6) above) giving your booking reference and full details of your complaint. (6) In these Terms and Conditions, you, your and Guest means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). Payment of the required deposit or full payment as applicable and as referred to in clause 4 below must be made directly after conclusion of the contract following the respective payment terms. Included shore excursions form part of your holiday contract with us and are subject to these Terms and Conditions. This website uses cookies. Unavoidable and extraordinary circumstances also include COVID-19 or other communicable disease/illness and their impact, such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects. For your protection, once on board the ship or during any hotel stay, all valuable and important items must be left in your cabin or hotel room mini-safe where available or deposited with your hotel's reception if they undertake the safekeeping of such items when they are not being personally worn or carried by you. (7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. Contact us immediately if any information appears to be incorrect or incomplete. Guests are advised that standard cabins are not designed to be barrier free and wheelchair accessible. The above conditions will apply in respect of any other country against which comparable sanctions are issued by the United States. The ship also has liberty to deviate from the advertised route and/or timetable , and to call or omit, advance or delay calling at any port or place to tow and assist vessels and to offer or render assistance to preserve life or property or for any other reason or purpose which in the judgment of the Master of the ship (whether alone or acting on advice from others) is reasonable including, but not limited to, weather conditions, operational matters, the medical condition of anyone on board, the safety, comfort or convenience of guests and any measures, actions, precautions or requirements which may have been introduced as result of COVID-19, or any other health emergency. (2) You must not carry firearms, explosives, substances which may be illegal in certain jurisdictions, flammable materials or other hazardous or illegal items. (2) The time involved in obtaining any EU citizen's passport will vary and you should check the position with the relevant passport agency. You must also promptly advise us if any reduced mobility, medical condition or disability which may affect your holiday develops after your booking has been confirmed. For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. We will have no further or greater liability. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense. Disney Cruise Line: Did not respond to a request for information. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly (see also clause 18(7)). (3) All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 3. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on the our website. Flight details should be provided when booking your transfer. Please note, all telephone conversations with our reservations department are recorded. (1) Subject to the requirements of EU Regulation 1177/2010, we regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. If you are booking within 14 days of departure, you must notify us of any errors (by us) within 48 hours of receiving your confirmation invoice. Public Health, COVID-19 Policies and Procedures, Understanding the Risks, 11. Any damage which is not apparent or loss of cabin or other luggage must be notified to us in writing within 15 days of disembarkation from the ship or re-delivery (or scheduled re-delivery in the event of loss). Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor. We may update our privacy policy without prior notice. In cases of quarantine of the ship involving detention of guests, each Guest must bear all risk and expense thereby caused and will be charged for food and accommodation during the period of detention, payable day by day, if maintained on board the ship, and for all other quarantine fees and expenses assessed or incurred in respect of the Guest. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. Where we are able to do so, an amendment fee of 50 per person per change will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Different bases for liability apply depending on whether the loss or damage results from a shipping incident or a non-shipping incident. Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf. Transfers may be cancelled without charge prior to balance due date. In general, any proceedings for damages before a competent court must be commenced within a period of 2 years of the date stipulated in the Athens Convention or it will be time barred. MSC Cruises: 60 to 90 days. Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com, carefully as they set out our respective rights and obligations and important information. You must have received all vaccinations necessary for the holiday in good time prior to the commencement of your holiday and you must have available for production as required during the holiday your passenger ticket, valid as required for the holiday, passport, visas, medical card, vaccination record and any other documents, including those which are as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) necessary for the scheduled ports of call and disembarkation. Under no circumstances shall we have any other liability for any compensation or other damages whatsoever, including but not limited to compensation for lodging or travel. Information is also available from the National Travel Health Network and Centre www.travelhealthpro.org.uk and on www.nhs.uk/livewell/travelhealth or your local EU governmental website. Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. Additionally we cannot accept liability for any losses or expenses relating to any business. This policy also applies if you already cancelled . Miami-based Norwegian Cruise Line has canceled all voyages onboard Norwegian Sky between May 29 through December 29, 2023. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. The required deposit/full payment must be paid directly after conclusion of the contract following the respective payment terms. Where you cancel a booking which includes a Restricted Air flight, we will be entitled to apply the relevant cancellation charges to the flights in addition to the applicable cancellation charges set out in clause 8.1 in respect of the rest of the cancelled cruise arrangements. (1) For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. (3) Following confirmation of your booking as above, we will issue a confirmation invoice. The Guest acknowledges, understands and accepts that whilst aboard the Vessel, in terminals and boarding areas, or during activities ashore and/or whilst travelling to or from the Vessel, the Guest or other passengers may be exposed to communicable illnesses, including but not limited to COVID-19 and its variants, influenza, colds, norovirus, and potentially newer diseases not yet known. Cruise Cancelled by Norwegian. Please also note that strict time limits apply for the commencements of proceedings in respect of any claim for damages arising from death or personal injury of a passenger or for loss of or damage to luggage. However, reduced mobility of course means different things to different individuals as we fully appreciate that individual capabilities, restrictions and requirements will vary considerably. Your tour operator will be responsible for the proper performance of the contracted services subject to and in accordance with their terms and conditions and you will also be bound by the applicable obligations and limits set out in these Terms and Conditions of carriage. No compensation or expenses will be payable and Norwegian will have no liability of any nature in this situation. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. For further information, please refer to the insurance certificate provided for your booking. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below. (6) Pets, birds, livestock and other animals are not allowed on board the ship. Any refund then due will be paid within the period prescribed by the legislation applicable at the relevant time. (5) You are responsible for ensuring your luggage is properly loaded on the transfer vehicle and promptly collected on arrival at the port or airport. The cost of the transfers is payable with the balance of the cruise cost. Period before departure notification of cancellation received by us, Cancellation charge per person cancelling*. (4) Any change in the identity of the carrier, your departure airport, flight routing or flight timings will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these Terms and Conditions. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Guests are advised to contact the airline(s) directly to confirm pre-assigned seating. Advance payment in the event of a shipping incident. Guest agrees that the COVID-19 policies and procedures herein will also apply to COVID-19 variants and potentially newer diseases or illnesses not yet known. Cruise Cancelled by Norwegian. Not included in your cruise holiday fare (unless otherwise specified at the time of booking) are drinks, service charges, gratuities relating to services, optional programmes or activities such as shore excursions or meals ashore (unless otherwise stated in the itinerary description), personal services, other items available on board, airport transfers where you have booked cruise only (unless purchased at the same time as making your cruise only booking) and any other service not expressly included in your cruise fare. (2) Changes to these Terms and Conditions will only be valid if agreed by us in writing. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. 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