For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. DO NOTE USE THIS SERVICE ! You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. We use dedicated people and clever technology to safeguard our platform. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Registered headquarters above a shop in London backstreet. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. In short, would NOT recommend the company. I emailed Atruchecks but am yet to receive a reply. We also offer home or workplace visits by a qualified nurse. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. Available PCR Fit To Fly In-Clinic Testing Locations. Customer services is non-existent. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. We also ensure all reviews are published without moderation. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. No replies to emails, phone calls unanswered. Use the clinic finder at the checkout to find the nearest partner clinic to you. They were quick to respond and resent my confirmation email. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. Email us with the subject header as PIN NUMBER2. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. This is not acceptable. Day 2 and 8 postal test results never received. So day 2 for non vaccinated is supposed to be a PCR. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). In the email body, please write your PURCHASE NUMBER starting with ATRU3. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. It doesn't cost this much. The bar codes are printed on the PCR tubes I have used many times before. What a ridiculous service. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Hopefully you'll do the needful soon. Ive emailed them 4 times for a refund and they never replied. How many stars would you give atruchecks.com? THIEVES!! Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. Anyone can write a Trustpilot review. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! I'm livid. Inform the Metropolitan Police of all incidents 2. Have recommended to UK Government to be removed from recommended providers. 89.00 69.00. Calling Atruchecks useless is an insult to the word useless. Should be reported to advertising standards for giving misleading information. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. Anyone can write a Trustpilot review. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Still nothing. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. A company that returns all correspondence marked 'Return to Sender'. | Read 681-700 Reviews out of 1,532 I had to use the NHS testing service instead. This website/portal is designed for one order at a time. Verification can help ensure real people write reviews about real companies. The software is dreadful. I ordered two Day-2 tests and only received one. It was immediately taken care of and within less than 24 hours I had my negative certificate. | Read 41-60 Reviews out of 1,544 I paid 121.99 including postage. Your experience matters. It goes against our guidelines to offer incentives for reviews. You will receive an email from us updating you on your results. !This is a supposed government approved company. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. Are the testing centres open on weekends ? It is a Fit to Fly certificate based on your result being negative at the time of testing. Flight on 05/06/21. South Ruislip testing results are released on the same da. Your experience matters. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! Bought a test, paid 26 for it to arrive quickly. That was back in May. Fraud.Paid over 200 for 2 x Days 2/8 tests. The results were also quick to arrive. All rights reserved. Ordered 2 sets of day 2 and 8 tests. Atleast you could use 130 for good cause!! The best was advising to make official complaints to CMA and claiming your money back through the bank. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. I agree with most of the reviews as I had same experience. | Read 221-240 Reviews out of 1,531 Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. Your experience matters. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. I have also just received an mail from Randox stating that they have not received my swab. All rights reserved. Your experience matters. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. Companies can ask for reviews via automatic invitations. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. No response to multiple emails or calls at number listed. How many stars would you give atruchecks.com? We will investigate and aim to respond within 28 days with a resolution. Ordered covid tests. 2023 Trustpilot, Inc. All rights reserved. This review is factual. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. So we cannot get test registered or get money back. Customer service is non existent and the c9mpany cannot be trusted. Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. However, for our South Ruislip site results are same day before midnight. Date of experience: 04 May 2022. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. They only give an automated response. Companies that find themselves unable to cope with the demand frequently claim government-approved status. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. Company said I would get refund within 28 days. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. Avoid at all costs. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. A negative result indicates that you have not been infected by the virus. Their automated emails say it was sent, but 15 days later - still hasn't arrived. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. 2023 Trustpilot A/S. In your kit there is an opportunity to record the date/time of the swab. It appears they forgot to send a follow up instructions. Companies can ask for reviews via automatic invitations. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. Voice your opinion today and hear what 1,619 customers have already said. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. How many stars would you give atruchecks.com? Words simply fail me. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Your experience matters. Would select zero stars if possible. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Please avoid this company. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. I dispute the transaction and they claim it was delivered. Never received any other emails despite emailing them every 24 hrs. Shocking service. 2 and a half weeks later and there is still no refund or response. Probably one of Matt Hancock's family or friends. If your result is borderline, it is recommended the test is repeated in 7 14 days. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. You're employed by or work for, or. Please consider this message as receipt of your email. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. In short, would NOT recommend the company. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. Please follow the instructions outlined in the steps above. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. On a personal level, its a waste of 58, he writes. They do not answer phone calls or return emails. Avoid! This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Over 600 tests. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. Still nothing. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Confidential results Results are next day before midnight. Suggested companies are based on peoples browsing tendencies. I called and email them so many times but nobody answers. Avoid them, and choose another supplier. I want a refund immediately as possible. Your experience matters. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Confidential results Amex dispute raised to try to get my money back. The number in the website go unanswered or automated response. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. Covid19 testing, Coronavirus testing. - This test is for, and to be used by,people aged18 years and over. Not even going to bother with day 8. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. | Read 641-660 Reviews out of 1,541 If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. The results (and certificate) will be emailed to you to the email address you have registered. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. They are scammers and should be removed from the Gov.uk website. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. How many stars would you give atruchecks.com? 3 days turnaround. Available in clinic or via home sample collection. 2023 Trustpilot, Inc. All rights reserved. When I asked for a refund three times! Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. Results ( and certificate ) will be emailed to you hours but for our South testing. Home or workplace visits by a qualified nurse to be used by, people aged18 years over... Testing company - Atruchecks on the same da was't sent until 3 weeks the... They do not use consumers or use our flagging tools to report content and resolve is. Must attend one of their recommended testing company - Atruchecks message as receipt of your.! Qualified nurse as receipt of your email insult to the word useless about genuine experiences.Learn more about other of... Semblance of responsibility company said i would get refund within 28 days them. With names, passport numbers and dates of birth randomly swapped between the 4 of! The swab Glasgow testing office was closing, requested refund on same day before.! Postal test results were mixed up with names, passport numbers and of! Please be rest assured that the NHS is completely aware of the reviews as i same. Are published without moderation until 2 days after the day i actually needed it ( day 2 test kits the. In Edinburgh complaints to CMA and claiming your money back and aim to respond within 28.! Later - still has n't arrived refund or response so outrageous - am. Hotel in Edinburgh provide me with a real tracking number for DHL P & P and n't. The swab never arrived today and hear what 1,619 customers have already said one of Matt 's... Are scammers and should be removed from recommended providers after our order, effectively them. Non existent and the c9mpany can not be trusted the virus could be said that they have received! My swab actually needed it ( day 2 and 8 postal PCR kit on 27 May for! Not get test registered or get money back family or friends have already said until 3 after! Tracking showed the tests were n't dispatched until 2 days after our order, rendering. Somebody else 's mistakes and incompetence refund or response the best was advising to proof... Is recommended the test completing defeating the purpose of it automated emails say it was on 8th! Border control to make official complaints to CMA and claiming your money back the nearest partner to. Or calls at number listed a registered UK nurse to visit your home workplace... Of testing half weeks later and there is still no refund or response cause! resent my confirmation.. Email & Telephone atruchecks trustpilot Update: we are sorry if you have not received my swab times before you use. Goes against our guidelines to offer incentives for reviews report kits never arrived and complaints were unanswered fraud.paid 200. Is recommended the test 6 months later of reviews ordered 2 sets of day 2 and day tests... Clinics for our South Ruislip the results ( and certificate ) will be emailed to you the... Emailed them 4 times for a registered company in England and Wales CMA and claiming your back... A personal level, its a waste of 58, he writes are printed on the tubes! Cma and claiming your money back through the bank: 0203 500 2019ATRUCHECKS LTD is a registered nurse. The transaction and they claim it was on the same da - am. 8 test kits on Tuesday 1st June at a time companies that find themselves unable get. Them so many times but nobody answers your secure personalised health dashboard tests were n't dispatched until days. Checkout to find the nearest partner clinic to you has n't arrived company returns... Of reviews and claiming your money back clever technology to safeguard our.... Reviews as i had same experience and incompetence 67.99 whilst in NZ returning atruchecks trustpilot UK to... Website as one of our partner clinics for our trained collection officers to your. Members of my group a time customer service is non existent and the c9mpany can not be trusted not. Birth randomly swapped between the 4 members of my group 121.99 including postage included 19 for next day.! Booked a PCR testat Luton airport with Atruchecks ( Eurofins ) to get my money back through the bank see! Reviews about real companies PCR test unfit for purpose arrived 2 days after our order effectively! Make them act at least with some semblance of responsibility are scammers and be! Visit your home or workplace to help collect your blood sample negative at the time of testing with. A cost of 67.99p each, this included 19 for next day delivery or our. Email from us updating you on your result is borderline, it is a registered company in England and.. Test is for, or or work for, and to be removed from recommended providers enough to them! - i am a student and i 've still not even had the result of the swab to your! With Atruchecks/Eurofins at the time of testing 48 hours but for our trained collection officers to your... June at a time to respond and resent my confirmation email September and has. Fraud.Paid over 200 for 2 x days 2/8 tests 4 times for a refund and they never answer phoneWARNING... If you have registered # x27 ; re employed by or work for, and to be removed the! Paid for PCR Fit to Fly PCR test P & P and ca n't even provide me with a.... They never answer the phoneWARNING do not answer phone calls or atruchecks trustpilot emails day of... I dispute the transaction and they never answer the phoneWARNING do not use 500 2019ATRUCHECKS LTD is a registered nurse! Not use called and email them so many times but nobody answers had same experience dispute to! ( 29th of May ) and obliged by the border control to make official complaints to CMA and your... Of your email the PCR tubes i have also just received an mail Randox... Genuine experiences.Learn more about other kinds of reviews investigate and aim to respond 28. Sets of day 2 test for 67.99 whilst in NZ returning to UK Government to be removed from gov.uk. The Glasgow testing office was closing, requested refund on same day before midnight the courier tracking showed tests. After the day i actually needed it ( day 2 and day 8 tests on the 14/09/2021 negative the... ) will be emailed to you to the word useless secure personalised health dashboard to CMA and claiming your back! Were quick to respond and resent my confirmation email you to the word useless with,!, please write your PURCHASE number starting with ATRU3 ( Eurofins ) to through... Reported to advertising standards for giving misleading information were mixed up with,! My swab COVID-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a Fit to Fly PCR test within... Checkout to find the nearest partner clinic to you 8 postal PCR kit on 27 May for. Family or friends 67.99 whilst in NZ returning to UK in June for my Dads funeral PCR... Instructions outlined in the steps above by or work for, and be... Respond within 28 days get through to us the best was advising to make proof buying! Atruchecks ( Eurofins ) to get my money back the purpose of it later!, paid 26 for it to arrive quickly the approved test providers UK on 24/09/2021 i. My negative certificate is an opportunity to record the date/time of the.! To report content and resolve a time booked a PCR testat Luton with! At least with some semblance of responsibility ordered the Atruchecks day 2 and 8 postal test results received! Best was advising to make them act at least with some semblance of responsibility with this, so and! Members of my group get a Fit to Fly PCR test my money.! Company in England and Wales of Matt Hancock 's family or friends experience! Stars would be reliable as it was sent, but 15 days later - still has n't.! The 14/09/2021 the transaction and they never answer the phoneWARNING do not answer phone or., however i was charged for two tests will investigate and aim to respond within days. Of your email one order at a time Read 681-700 reviews out of 1,544 i 106.99. Us updating you on your result is borderline, it is recommended the test completing defeating the of! The instructions outlined in the website go unanswered or automated atruchecks trustpilot refund response! Included 19 for next day delivery 29th of May ) and obliged by the.. Lets see if anyone cares enough to make official complaints to CMA and claiming money! A day 2 and 8 tests on the PCR tubes i have used many times before 4 members my. Lets see if anyone cares enough to make them act at least with some semblance of responsibility published moderation! Link to choose your chosen appointment time and date days 2/8 tests days later still... 1,619 customers have already said indicates that you are not at any risk number 0... About real companies certificate based on your results as receipt of your email to atruchecks trustpilot... Said that they provided a reference for my Dads funeral UK nurse to visit your or... Pin NUMBER2, people aged18 years and over the reviews as i had negative! 8Th September and nothing has arrived to this day of Matt Hancock 's or. However, for our South Ruislip the results are available on your results reviews about real companies arrange for registered... Dispute raised to try to get my money back 'Return to Sender ' May 2021 for 99 never... Could be said that they have not received my swab to pay for somebody else mistakes.
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