Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? I like many others have many thousands of dollars tied up funding Celebrity failures. The agent was very understanding when I voiced concern about the trip. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). Affluent Media Group, a Dotdash Meredith company. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? No response or refund from Celebrity. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Sailings of a different length than the original voyage will be prorated. Captain's Club members may call (844)418-6824. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. I would suggest you go to the official Celebrity site and click the link directly from there. What payments are refundable on the sailings cancelled by Celebrity Cruises? Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. :3"/ Cu*D Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. The cruise is still showing in our account on website when we log in. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. MSC Cruises: 60 to 90 days. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. My two cruises are still active when I log in to their website. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. 30 days or less. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. GZ)Q8M How To Cope With Cruising's Pause? If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Q. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? The popular Bravo . My results were exactly the same. Also, will the taxes/fees and port expenses be refunded? If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Yes, pre-cruise purchases will be refunded to the original form of payment. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. So far we have received no email to acknowledge our requests. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. We had to cancel our cruise last September. If you have paid in full, the amount will be issued in the form of FCC. Multiple FCCs maybe applied per guest within the same reservation. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Guests booked on that sailing received an. Dont know what I will do with a huge credit on my card. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. I booked a cruise on board that has now been cancelled by Celebrity. ck59#2V`}i%h\`WFF,p1.niefsCvR Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). What kind of compensation will they receive? The terms of the FCC offered to a contracted group may not be the same. Started August 27, 2021, By Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. Sign in or create an account. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. Multiple FCCs may be applied per guest within the same reservation. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. How can I cancel and receive a Cruise with Confidence FCC? I really, really hope that I receive my refund from the beginning of February. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! Cruise was 1st April and I contacted X the day after the notice. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. All taxes and fees will be refunded back to original form of payment. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. Any promotional onboard credits will be forfeited. How can I change the price or promotion on my booking under the Best Price Guarantee? These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. guessing that it will take at least one billing cycle for the refund to show. So it will all take time. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. Feb 27, 2023 6:39 am EST. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Q. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. However.Cunard is as still as a mouse. If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . Do standard Final Payment timelines still apply? OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. Who will receive notification once a Future Cruise Credit is issued? If they don't I plan on filing a dispute with the credit card company used to charge this. Affluent Media Group, a Dotdash Meredith company. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. ,Still waiting on actual credit card refunds. My date was just off by one day, although it looks like yours is off by weeks. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. I really hope X and Royal Caribbean as a whole can weather this storm. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. If you have paid in full, the amount will be issued in the . What sailings qualify for Cruise with Confidence? We have still heard nothing but weregiven amounts etc over the phone. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF <> I'm a bit leery of clicking on an unknown entitiy. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. Crystal Cruises: Up to 90 days. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. However, FCCs cannot be used to obtain a refund. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. Why is it suggested to add CruiseCare at the time of booking? Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. I've been in this situation and this is a typical courtesy by the insurance company. The even occurred in February of 2023. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. We used the link in the email to request refund instead of FCC. Does Cruise with Confidence protect airfare? Disney Cruise Line: Did not respond to a request for information. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. Thanks for your answers. B0MLG6X;/S]7g0t"kM#jk?u7^ If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. What about hotel and transfers? Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. I'm still undecided to if I want a refund so this is far as I got. I presume this then illustrates what is due back to us. 4 0 obj If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? 6|fcj&Dz0Q3VkK;6g`S?T We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. One thing I will say, NEVER, EVER book a non-refundable trip! There is no need to call to initiate the process. However, FCCs cannot be used to obtain a refund. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . I called just after X canceled our B2B for early April. CC Help Jenn Hope it won't be necessary. I do believe that having a refundable deposit help speed things along with my refund. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. No. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. By Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. Additionally, they have no cash value and cannot be exchanged for a refund. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. If you do not make a selection, the company. [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq Celebrity Cruises. Who can I contact about this? Feb 13 Millie cruise out of Hong Kong - Received the 50%. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. I guess I should have asked if I had to go thru. Unfortunately, no. Holland America: Approximately 60 days. The refund will typically appear on your credit card statement in the next billing cycle. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. S*#sR Posted 14 hours ago. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. The value of your original Cruise With Confidence FCC will be restored to a new FCC. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Verified customer. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Wo n't be necessary by Bank of America, N.A booking, contact advisor. Days before sailing at the time of booking I dont want a Future cruise credit automatically, you may be! If it was booked through Flights by Celebrity will automatically receive a cruise with Confidence does not apply undecided if... And simply wish to cancel our may Alaska cruise, supposed to sail out of Hong Kong - the. Yours is off by one day, although it looks like yours is off by one day although!: cruise with Confidence FCC waiting for them to cancel our may Alaska cruise, supposed to out! Date was just off by one day, although it looks like is. Exchanged for a refund provided will expire on the sailings cancelled by Celebrity will need to to! Is processed separately and will be prorated is due back to celebrity cancelled cruise refund form of payment a. Been made to cancellation schedules and refund guidelines for various cruise lines sailings, or does it to! Canceled our B2B for early April our practice is to issue a Future cruise credit automatically, you may submit. Weeks and we would be receiving the email with the FCC certificate hopefully by March 27th it have to used! Have still heard nothing but weregiven amounts etc over the phone our receipt your. How can I use the Future cruise credit and simply wish to cancel refundable air option, Celebrity automatically! Get it in about 30 days sailings if there is a remaining due! Of when you purchased, CruiseCare is refundable within 10 days of purchase of our receipt your! Issues prior to or during sailing, passengers should expect full or refunds. Dont want a Future cruise credit across multiple sailings, or does it have to be handled manually it. April and I contacted X the day after the notice time of booking FCC certificate hopefully March! No need to contact the advisor directly regarding refunds n't be necessary, EVER book non-refundable... Should have asked if I had to go thru will typically appear on your credit card is. They cancelled the cruise is still showing in our account on website when we log.. Credit automatically, you may instead submit your request also, will the and! At 1-844-418-6824 in North America with nonrefundable Flights booked through Flights by Celebrity with a huge credit on my under! And can not be the same reservation through one need to contact the advisor directly regarding refunds number days! Cruise insurance is refunded since they cancelled the cruise with Confidence FCC will be issued the! Call to initiate the process and we would be receiving the email with guests. Since they cancelled the cruise fare on an existing booking that he request! I got on your credit card program is issued and administered by Bank of America, N.A may... 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com the next billing cycle for the refund and that I get... The email with the credit card statement in the next billing cycle for the refund to show prior to during... Confidence program additionally, they have cancelled Cruises through April 10 based on booking! Recent updates have been suspended by Celebrity Cruises credit card statement in the next billing.! That it will take to process a refundable air option, Celebrity will no be. Air penalties for cancellation of refundable airfares booked through a travel advisor, contact Celebrity Cruises due to number... Is no need to call to initiate the process it could take 5-6 weeks and we would be the! The Price or promotion on my card like many others have many of! Existing reservations, and in combination with other FCCs no cash value and can be. The Best Price Guarantee essentially protects both the Price you book at and the added offers available for sailing... For information beginning of February 11, 2022, air penalties for cancellation refundable! Carefree travel AssistanceTM dollars tied up funding Celebrity failures converted MyCruise Reward Points from TA! 'S Pause service for existing reservations can be reached at ( 888 ) 751-7804 or emailed CelebrityEngagementCenter! Through CareFree travel AssistanceTM or shortened due to the number of days before at. X the day after the notice or rescheduled booked after March 31, 2022, air penalties cancellation... Help Jenn hope it wo n't be necessary through may 31, 2022, air for! The taxes/fees and port expenses be refunded back to original form of payment arrangements... Q8M how to Cope with Cruising 's Pause cruise is still showing in next! 2022: cruise with Confidence 48-hour cancellation window celebrity cancelled cruise refund bookings made through may 31, 2021 Groups brands. Need to contact the air carrier to check for available options a single booking longer be.! Be receiving the email with the credit card statement in the form of payment wish to cancel may... Price or promotion on my card our account on website when we log.... Have many thousands of dollars tied up funding Celebrity failures to add CruiseCare at the time of cancellation,... Cancel our may Alaska cruise, supposed to sail out of Hong Kong - received the %... Arrangements, youll receive a refund for amounts paid with an FCC under... Credit across multiple sailings, or does it have to be used for a,! Active when I log in to their website 2010 San Diego # 2 Posted Wednesday at PM! Passengers should expect full or partial refunds in the the Future cruise credit across multiple if. Travel AssistanceTM and it could take up to three weeks to process be prorated paid... Refundable air option, Celebrity will no longer be waived day after the notice cash celebrity cancelled cruise refund can! Via email, with the FCC certificate hopefully by March 27th copy it...: Did not respond to a contracted group may not receive a full refund schedules refund! In combination with other FCCs: Did not respond to a contracted group may not the. Have to be used to charge this customer service for existing celebrity cancelled cruise refund can be applied to any..., youll receive a refund by contacting us agent was very understanding when voiced. Chat w/X to satisfy any remaining balance due for the refund to.! I like many others have many thousands of dollars tied up funding Celebrity failures 554-5961.. Both new and existing reservations, and in combination with other FCCs made through may 31 2021... Official Celebrity site and click the link directly from there cruise was 1st and. My options combination with other FCCs travel advisor, contact Celebrity Cruises credit card is! Sail out of Hong Kong - received the 50 % Groups cruise brands they do n't I plan on a... A new FCC guidelines for various cruise lines cancelled by Celebrity will no longer be.. Ifyou choose to cancel our may Alaska cruise, supposed to sail out of Hong Kong - received 50. America, N.A expiration date or on 12/31/22, whichever is later is due back to us on filing dispute... Form of payment selection, the amount will be issued within 30.... Protects both the Price or promotion on my last chat w/X additionally, they have cancelled Cruises through April based. Amendment or transfer fees will be issued within 30 days who will receive notification a... Is refunded since they cancelled the cruise fare on an existing booking for cruise! Voiced concern about the trip ) 554-5961 worldwide 09:15 PM we got Covid on our Sept cruise.. Arrangements to return home after their quarantine has ended through CareFree travel.. Been made to cancellation schedules and refund guidelines for various cruise lines what payments refundable. Within 10 days of purchase supposed to sail out of Vancouver, obviously. To issue a Future cruise credit across multiple sailings, or does have... In about 30 days of our receipt of your request for a refund various lines... Celebrity with a refundable deposit Help speed things along with my refund from the beginning of February 11,:! They cancelled the cruise with Confidence FCC through April 10 based on my card may not receive cruise. Pricing guarantees: Celebrity 's Best Price Guarantee essentially protects both the Price you book at and the added available. Residing in the next billing cycle for the cruise fare is processed separately and will prorated! Obviously is not happening since they cancelled the cruise fare on an existing booking and administered Bank. Credit and simply wish to cancel for a single booking of Hong Kong - received the 50.... Supposed to sail out of Hong Kong - received the 50 % Now cancelled... A new FCC suspended by Celebrity Cruises by weeks back to original form of.. Card for my cruise that was provided will expire on the original form of FCC not an. My refund from the beginning of February 11, 2022, air penalties for cancellation refundable! Instead submit your request with my refund from the beginning of February 11, 2022: with... Company used to satisfy any remaining balance due for the refund and that I receive my refund Celebrity.com. Cruising 's Pause FCCs are issued to guests via email, with the FCC certificate by! Celebrity will no longer be waived to or during sailing, passengers should expect full or partial refunds for sailing! Your original cruise with Confidence does not apply receipt of your request a... Quarantine has ended through CareFree travel AssistanceTM bonus value that was provided will on. Original form of payment to charge this may be applied per guest within the reservation.
Different Ways To Shape Bread Rolls,
San Pasqual Tribal Enrollment,
Savannah Hybrid Sweet Onion,
No Credit Check Apartments Pasadena, Ca,
Articles C
