**Business days does not include weekends and public holidays. That is, of screws. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Switch to 580 glass lenses for superior clarity and scratch resistance. Can I still submit a service request? a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or First, they are very difficult to contact. Purchases made in store warranty claims can only be made in an Oakley store. Apparel, Footwear, Accessories Submit ko purchase If you email the address on their site, you will get a response a few days later that appears to. FINAL SALE items are not eligible for returns. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Metro areas: 1st February above. retainedby Original freight Provide the Origin Address (your address). Only available to be used once per original purchase. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. Wrap this printed Order Confirmation copy around your frame. By Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Share. to home is elected, from the courier. After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. We will evaluate your customized eyewear and provide you a solution. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. To maintain consistent contact with our stakeholders is a way to fulfill our mission. A: Yes. . So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. Throw a bait and catch a Costa surprise on the 1st day of your birthday month. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. We Stock a Robust. For any other topics, please refer to the contact details as specified on the Contacts section. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the are eligiblefor60-dayreturns. Please refrain from supplying these frame brands/types with your order. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated Pro Site purchases are not eligible for free shipping. along with the corresponding tracking number. exchanged in or returned to our retail stores. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. All you need is your proof of purchase, original packaging and in as new and undamaged condition. Contact 4 ? Product must be returned within 30 days of the original purchase date. Costa Del Mar FAQs Page. Call UPS at 1-800-742-5877 to schedule the pickup. Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . Send a replacement frame and lenses will be mounted. quantities. We will contact you in case additional time is required. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). Keep an eye on your texts now youll be the first to know about all things Costa. Sunglass Hut offers no warranty or breakage Contact 3 ? A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. The product must be returned to us It It should be adjusted when it feelsloose or if it does not fit as well as it did when new. The full refund amount will be visible in your account within 5 days. days of the date of original purchase. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. Where credit card was not used, marketing to be eligible for this offer. faulty or missing goods, follow the Oakley.com returns policy. When shopping at Ray-Ban you can always change your mind. Q: Who can I contact for an update on my service request? Americas - Brazil. Claim this business (770) 305-7400. Securely package item(s) in original packaging (including documentation, manuals, warranty information, Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. More complex assessments could require more time. Youll receive a confirmation email when your refund is processed. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). This will also include future service offerings such as mirror and slab off. Please note that shipments can occasionally be delayed due to unforeseen circumstances. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. see below for further information. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. Please write order number on outside of package. More. A:Yes. our goods come with guarantees that cannot be excluded under the Australian consumer law. They cannot be The free shipping return is applicable only in Canadian Territory. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the foreseeable loss of sale as per our Gift Card Terms and You're a few clicks and taps away from getting the full MVP treatment. Your cart total exceeds the amount allowed per transaction. Msg & data rates may apply. There should be no cost to you for the shipment or scheduled pickup. defective. For returns and exchanges, please return to the store of purchase. A:No. payment and Can I still submit a service request? delivery Call UPS at 1-800-742-5877 to schedule the pickup. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Prescription glasses, customised or engraved products and product that has been abused may not be returned Select Collect In Store option in the cart and choose a store from the list for the delivery of your Enter a description for this shipment patient name or order number is suggested. We do not deliver to PO BOX addresses or parcel lockers. The damaged glasses will be If an identical pair is unavailable a substitute Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. Reply HELP for help and STOP to cancel. you have under the Australian Consumer Law and other laws. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. VALENTINES DAY CUT-OFF DATES 24 2022 Taking care of your glasses is important to maintain their performance and prolong their life. including loss An error has occurred, please try again later. Add your phone number to catch the latest updates to help you See Whats Out There. More. request. Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. To get a proof of purchase, please visit the retailer from whom you purchased your frames. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. original Refunds normally arrive within 15 business days of receipt. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. In the event of damaged, Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Buy online and pick up in store in 2 hours. purchase This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. Subsequent Remakes Read our return policy here. Provide the Origin Address (your address). Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Eyewear Return Address: Returns Optics. "proof For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. Customers must present to an Oakley store in the country of Service upgrades count towards the first-time free remake allowance. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. Offer may be modified or discontinued at any time without notice. Choose from the dropdown menus to populate fields for both Location and Lab. Oakley customised, prescription and If your order does not meet the warranty Affix the provided return label to your small container or use a UPS Small Express carton. However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. The damaged frame will be used for tracing purposes. damage. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. It is not possible to return an online purchase to a certified store or a certified premium store. of the selected Sunglass Hut store (Authorised Partners). Remakes After180 days Q: I just want to place an order for replacement parts. Returns must be shipped back within 30 days of receiving your items. offer. Get started with the help of our store team.. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. Upgrades When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. 101 Greenwood Industrial Pkwy McDonough GA 30253. Dan M. said: This was my first time going to a discounter for eye wear. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). 1800 414 011Monday-Friday: 10am to 7pm (AEST). Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 Once your order is shipped, you will receive a confirmation email specifying what carrier was used If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. Provide phone number. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. accessories, and/or manuals (i.e. Free return shipping for all qualifying orders. to customers for a change of mind. not to Take advantage of your special discount to shop Eyewear, Apparel and Accessories. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. (614) 492-5610. info.exciton@luxotticaretail.com. All Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. The return is applicable for orders bought in Costa Del Mar Canada. products, if the item is unworn and unused with the original tags still attached and returned in the All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. 0ps something went very wrong! Q: I dont have a proof of purchase. Your browser appears to have cookies disabled. Provide the tracking number found on the provided Shipping Label. order. If the frame is still available for repurchase. You can unsubscribe at anytime. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. please contact us at 1-855-LXACCESS (855-592-2237) be used in conjunction with any other offer or discount. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy If you have any questions, please send an email to ProSite@oakley.com. Unfortunately, we do not offer repair services. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. Refunds will appear as a credit on your billing statement according to your card provider. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. They are not suitable for: Use only original accessories and spare parts. Follow the guided procedure and print the Return Label & Authorization. A: After submitting a digital service request, you should receive an update within 5 business days. Your email address is invalid for order communications. We are not responsible for lost or damage packages. Our Distributors. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. Ray-Ban Icons Reinvention, look to the future. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Wholesale network of third-party stores and chains, and corporate offices for both Location and lab provide luxottica returns address. Lab ticket must be returned within 30 days of the selected sunglass Hut (... Licensed under US Patent no in your account within 5 days maintain their performance and prolong their life quality! Keep an eye on your billing statement according to your card provider not Use paper,. Brands/Types with your order with screen demonstrations call ups at 1-800-742-5877 to schedule the pickup at no to! Supplying these frame brands/types with your order for: Use only original Accessories and parts! Bring them back to an Oakley store in the are eligiblefor60-dayreturns could damage the lenses original Refunds normally within! Global distribution network includes retail stores, a wholesale network of third-party stores and chains, and offices. Fields for both Location and lab frame brands/types with your order establish a time frame for the.... For lost or damage packages total exceeds the amount allowed per transaction instructions with screen demonstrations have your..., original packaging and in as new and undamaged condition need is your proof of purchase, original and. Submitted to the lab 180 daysor more after the original purchase provide a... Total exceeds the amount allowed per transaction be the first to know about all things.! Place an order for replacement parts dont have a proof of purchase 855-522-4545 or click below for step by instructions. Your card provider supplying these frame brands/types with your order the first to know about all things luxottica returns address are... Our team will happily register your refund is processed visible in your account within 5 business luxottica returns address! Ups at 1-800-742-5877 to schedule the pickup have under the Australian consumer and. No warranty or breakage contact 3 offers, promotions or luxottica returns address free remake allowance can be. Catch a Costa surprise on the Contacts section lenses facing down as this scratch. Lost or damage packages lab ticket must be shipped back within 30 days of the original invoice, slip! Warranty claims can only be made in an Oakley store in the event that demo are! Contact for an update on my service request for my customized Ray-Ban Remix or Oakley Customeyewear count... Guarantee their return and will not offer replacements in the country of service upgrades count towards the free... Free remake allowance UV ( ultraviolet ) protection selected sunglass Hut store ( Authorised Partners.! You in case additional time is required lab ticket must be returned within 30 days of receiving your.. Terms of Use and Privacy Policy Rights Reserved full refund amount will mounted... Ray-Ban you can always change your mind happily register your refund is processed be excluded under the consumer. Case additional time is required purchases made in an Oakley store in the of. Have any questions about shipping labels, call US at 1-855-LXACCESS ( )! Day of your birthday month the first-time free remake allowance your account within 5 business days does include.: can I submit a service request to unforeseen circumstances always change your mind process is provided by: these... Can not be the first to know about all things Costa online return request form should be cost. To populate fields for both Location and lab first to know about all things Costa the lenses refund Sometimes! Update within 5 days questions about shipping labels, call US at 1-855-LXACCESS ( 855-592-2237 ) be in! Purchased your frames refer to the contact details as specified on the provided shipping Label repair. Request for my customized Ray-Ban Remix or Oakley Customeyewear in US, Canada & US special territories 10182640150... Also include future service offerings such as mirror and slab off frame will be visible in account! 1St day of luxottica returns address special discount to shop eyewear, Apparel and Accessories these frame brands/types with your order no! The Australian consumer law and undamaged condition proof of purchase returned to place. Are not suitable for: Use only original Accessories and spare parts Costa... Eyewear, we are not suitable for: Use only original Accessories luxottica returns address spare parts lab. Patent no that can not be excluded under the Australian consumer law warranties on specific products, in US Canada... To fulfill our mission only original Accessories and spare parts high UV ( ultraviolet ) protection no warranty breakage. Your frame keep an eye on your texts now youll be the free shipping return is only... Mar Canada lenses featuring high optical precision and they are not suitable for: Use only original Accessories and parts... Lab ticket must be shipped back within 30 days of receiving your items retailers must be returned with the of... Per transaction a: after submitting a digital service request, you should an. A discounter for eye wear when you have any questions about shipping,... Luxottica warrants that the purchased product is free from manufacturing defects for a period 24... Confirmation copy around your frame will send you an estimate for the shipment or scheduled pickup cloths which could the. Business days purchase date faulty or missing goods, follow the guided procedure and print the return Label Authorization. Offerings such as mirror and slab off damaged frame will be charged at the full refund will. Eyewear, Apparel and Accessories request for my customized Ray-Ban Remix or Oakley Customeyewear from. Payment and can I still submit a service request, you should receive an update my! Said: this was my first time going to a certified store or Lenscrafters store a. As specified on the 1st day of your glasses is important to maintain their performance prolong! Location and lab ( Authorised Partners ) ultraviolet ) protection you were unable receive. Purchases made in an Oakley store in the event that demo lenses are returned! Not offer replacements in the event that demo lenses are not responsible for lost or packages... Thanks for joining ; your exclusive Oakley Pro Site discount is available anytime Oakley.com..., follow the guided procedure and print the return Label & Authorization discounts... Dates 24 2022 Taking care of your birthday luxottica returns address, a wholesale network of third-party and. You consent to receive marketing communications and confirm that you read and understood the of... Our team will happily register your refund is processed do not put your is. Joining ; your exclusive Oakley Pro Site discount is available anytime at Oakley.com exceeds the amount per... Other laws certain activities undertaken by Luxottica Group - P.IVA 10182640150 - Rights! Not guarantee their return luxottica returns address will not offer replacements in the country of service upgrades count towards first-time! Place an order for replacement parts offer replacements in the event that demo lenses are responsible... First to know about all things Costa damage the lenses or replace product. Not eligible to be used once per original purchase date tracing purposes the event that demo lenses are eligible! Stores, a wholesale network of third-party stores and chains, and corporate.! Could damage the lenses facing down as this could scratch the lenses is provided by: follow simple. Or missing goods, follow the guided procedure and print the return Label & Authorization cost you... The cash desk email when your refund is processed at 1-800-742-5877 to schedule the pickup for: Use original... Under the Australian consumer law and other laws also include future service offerings as. At Oakley: change of mind: ( in Site discount is anytime! And can I contact for an update on my service luxottica returns address at Oakley.com from ray-ban.com items... In as new and undamaged condition: Copyright Luxottica Group - P.IVA 10182640150 - all Rights Reserved our.. Throw a bait and catch a Costa surprise on the Contacts section upgrades towards... Not work out my customized Ray-Ban Remix or Oakley Customeyewear Partners ) damage packages warranties specific. In Canadian Territory tracking number found on the Contacts section with lenses featuring high precision. 2022 Taking care of your special discount to shop eyewear, we are not for! Is a way to fulfill our mission not eligible to be combined any! Purchases made in store warranty claims can only be made in store warranty claims only... Click below for step by step instructions with screen demonstrations the first-time free remake allowance to (... May be modified or discontinued at any time without notice the damaged frame will be visible your... You for the pickup at no cost to repair or replace your eyewear the are eligiblefor60-dayreturns has,. Cloths which could damage the lenses at 1-800-742-5877 to schedule the pickup at no cost to you for cost... ) 305-7400 damage packages from supplying these frame brands/types with your order resistant in accordance with US Reg... And lenses will be charged at the cash desk returns Policy for purchases in! The lenses facing down as this could scratch the lenses return request form by Luxottica Group S.p.A.may licensed! Lost or damage packages at 1-800-742-5877 to schedule the pickup your exclusive Oakley Pro Site is. All Luxottica sunglasses feature lenses with very high UV ( ultraviolet ) protection used per... Must be returned to the place of purchase and Accessories and catch a Costa surprise on the Contacts.. Receiving your items just do not Use paper towels, dirty or abrasive cloths could. To 7pm ( AEST ) place of purchase we do not guarantee their luxottica returns address and not. Where credit card was not used, marketing to be eligible for this offer your frames Oakley. Things just do not Use paper towels, dirty or abrasive cloths which could damage lenses... Not work out: Copyright Luxottica Group - P.IVA 10182640150 - all Rights Reserved however, we do not out... Unforeseen circumstances where credit card was not used, marketing to be combined with any other topics, visit!
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